Couldn't say it better myself.communication is no less important than compensation, in cases like this one should contact guests immediatly showing concern and that a solution is being worked on. Most people will apreciate our atention, concern and effort more than they care about money.
(Fil, I was unavailable during your posting about what to do about unexpected obras and warning upcoming guests. Hope you got that settled? A difficult scenario, but I've no doubt you handled it beautifully.)
Marg, so glad you have things settled and that your guests were understanding. (Most of them are wonderful that way!) Here's hoping water damage is minimal and you can get everything resolved asap. Bjs,
debk