Lay My Hat

Many thanks Andrew - that's very helpful.

I was contacted by phone by a company called PPL PRS who tell me I need a music licence. I have a complex of 10 cottages, one of which I live in, we don't play music outside or in communal areas. They tell me that because I provide radios in the cottages, I need a music licence - does anyone have an...

From the website link you provide here in your posting there is a link eventually to WiFi being available if I bother to trawl that far. Plus the website does not seem to have been updated since 2013. The place looks lovely but no WiFi immediately obvious and I scroll on. Sorry. you are looking at ...

The email I got wasn't an automated one, it was from a named person in Customer Services who replied to me as soon as I raised the issue. They put the Wifi details back on as soon as I pointed it out although it took almost a week for their website to update! She apologised profusely but apologies d...

Thank you to everyone for your advice. I really wouldn't want to go to court over this, I just want the bookings! I will contact the Head Office tomorrow and try and negotiate something with them along the lines of promotion - I have been with them for 17 years. The rep has admitted to me in the pas...

In need of some advice please folks. I have a complex of 9 cottages, swimming pool, games room, spa room, tennis court etc, and am with a well-known agency (don't know if I am allowed to name them). I've been operating for 17 years - same agency all the way - but since last year, bookings have been ...

we got our insurance through a broker - One Insurance Solutions - worth a try!

Our site of 10 cottages is on the banks of a river - it had flooded when we bought it in 2000 but we were able to get insurance as we hadn't had a claim. We partially flooded in 2012 and couldn't get flood insurance until a year had passed - we are now covered again - maybe because we have "com...

Thank you for your nice comments AngloDutch - it was the worst experience we've had in 16 years - the only good thing is that we didn't have any bookings for a few weeks afterwards so we didn't have to cancel any bookings! Bessie, we did involve the police as it was criminal damage, but although the...

We have 9 cottages on one site and we live on site - in 15 years, we have only had to evict one group - they had a problem with the water (that's another story!) so we had to go in to sort it out - while we were in there, the 2 children were swinging on one of the kitchen cabinet doors which had com...

We have a range of "freebies" to hand out to departing guests, pens, torch key rings, fridge magnets, mini notepads etc, all with our phone number and website details printed on them - all things people will (hopefully) keep and be reminded of their holiday and maybe book again

Flash Magic Eraser gets rid of everything on a hard surface - brilliant invention

we have a site of 9 cottages and had never taken pets as we thought it would be too much if, for example, every cottage brought along a pet - but a couple of years ago, we decided to give pets a go in just one cottage to see if bookings increased - first of all, bookings didn't increase, and, in fac...

I just love it when I find the oven hasn't been used! We once took in a supermarket delivery which arrived before the guests did - £285 worth of food for one week!!! Chickens, turkeys, legs of lamb etc, all for 8 people - not my idea of a holiday cooking that lot!

total of 96 clocks to re-set on our site of 9 cottages plus our own house - including heating timers, pool timers, ovens, microwaves etc etc - always happens at the start of half-term week, so we did them all yesterday and told everyone arriving that the clocks would be out by an hour until Sunday m...