Search found 13 matches

by HeatherM
Mon Apr 08, 2013 4:11 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Ladybird Villas - New commission site for owners
Replies: 1
Views: 938

I also got one a while ago. I immediately looked for a name or email signature or an 'about us' or 'who we are' link seeing as they addressed me by my first name but can find nothing, so for all we know they could be beaming themselves out of Mumbai! They might be free but they take 10% commission a...
by HeatherM
Fri Apr 05, 2013 6:55 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Home Away - Guarantee Scam !!
Replies: 3
Views: 1026

Do you have a multiple listing where you control and update your different properties from one dashboard or do you have each of your properties listed separately?
by HeatherM
Wed Apr 03, 2013 4:53 pm
Forum: France
Topic: French guests
Replies: 11
Views: 1810

I get a lot of guests from France and some do complain about the up front payment. I stand firm on this and am happy to lose those who are not prepared to accept my terms and conditions. Most are though, once I explain very nicely that when the airlines are happy to have them pay cash as they board ...
by HeatherM
Thu Mar 28, 2013 9:52 pm
Forum: Handling rental enquiries
Topic: Payment from Russia?
Replies: 15
Views: 4420

I've also had guests from Russia and they have either paid with PayPal or directly into my bank account.
by HeatherM
Tue Mar 26, 2013 9:18 pm
Forum: Scam email enquiries
Topic: Signs of a scam email enquiry, and tracking IP addresses.
Replies: 8
Views: 33272

Brilliant advice...I've just followed the trail from a mail I received today from a BRIAN SMITH of HolidayRentalPlanners.Com

Seems his IP address is based in Mumbai...not Longcroft House, 2-8 Victoria Avenue, London, UK EC2M 4NS!!
by HeatherM
Tue Mar 26, 2013 9:04 pm
Forum: Scam email enquiries
Topic: Is this a scam?
Replies: 10
Views: 1324

Military transport...?? :lol:
by HeatherM
Wed Nov 21, 2012 12:06 am
Forum: Social media
Topic: Facebook Business Page News Feed disappeared?
Replies: 15
Views: 6362

I have just this evening helped my sister in law create a FB business page and it has no news feed, no search facility, none of the standard privacy settings etc...it is just a shop window really. The only time she will be able to interact with anyone and look at other pages is if they actually comm...
by HeatherM
Mon Nov 05, 2012 12:48 pm
Forum: Portugal
Topic: Any local knowledge and recommendations?
Replies: 4
Views: 4992

Thanks for these recommendations.
I have passed them on to my guests and it has made a world of difference to their plans.
by HeatherM
Wed Oct 31, 2012 3:29 pm
Forum: Portugal
Topic: Any local knowledge and recommendations?
Replies: 4
Views: 4992

Any local knowledge and recommendations?

Hi there I have had a request from guests that are booked in with us from early January and it goes as follows: 'I have another question which you may be able to answer. We are planning to spend 6 more weeks in Portugal and will be going from Madeira to the Algarve for a couple of weeks before we he...
by HeatherM
Tue Oct 30, 2012 5:16 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: From mad for HA to mad at HA
Replies: 16
Views: 2579

...and many of those other houses will be linked to rental companies who pay really reduced rates!!!

There is a very definite correlation between the increase in my wine intake and the changes HA have adopted
by HeatherM
Fri Oct 26, 2012 9:22 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Australian/New Zealand guests
Replies: 10
Views: 1335

puynavard wrote:Mine have come from airbnb, 3 bookings so far
Hi Pat
I am tempted to try AirBnB as they have a huge reach but am wary of 3rd parties collecting the rentals. Has everything in this regard worked for you?
by HeatherM
Fri Oct 26, 2012 8:06 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: The best availability calendar
Replies: 9
Views: 4302

I use booking tracker on my website and it has worked for me. I don't have different rates though so it might not be as refined as you need.
This is the link:
www.bookingtracker.com
by HeatherM
Fri Oct 26, 2012 6:29 pm
Forum: Managing your guests
Topic: First cancellation 2 days before arrival, help?
Replies: 42
Views: 8168

What a fantastic forum this is...I have been anguishing all afternoon about a cancellation and refund request, wondering how to word my reply and feeling so inhumane for wanting to stick to my guns and apply my T & C to the letter. But I see I am in good company here and shall take all of the ad...