Lay My Hat Forum The forum for holiday rental owners italian charms     FAQ    Search    Memberlist   Usergroups    Register     Profile    Log in to check your private messages    Log in  Managing your guests Users browsing this forum: None Goto page 1, 2, 3 ... 9, 10, 11  Next    Lay My Hat Forum Index -> Managing your guests Mark all topics read  Topics   Replies   Author   Views   Last Post  Managing expectations [ Goto page: 1, 2 ] 16 annedab 554 Sat May 25, 2013 9:24 pm French Cricket Guest has walked out because the internet is too slow [ Goto page: 1, 2 ] 24 lester1meg 794 Sat May 25, 2013 4:53 pm kyreniagirl Charging for excessive electricity use [ Goto page: 1, 2 ] 15 brendan 323 Thu May 23, 2013 2:38 pm Marks Guests: What do they want from us? [ Goto page: 1, 2 ] 27 Phil Schofield 1103 Mon May 20, 2013 8:29 pm rammy100 Extra costs incurrred - should I charge the guest? 4 harcourtv57 304 Wed May 15, 2013 12:41 pm GillianF Shall I pay compensation for a bad smell? [ Goto page: 1, 2, 3 ] 34 rammy100 1492 Mon May 13, 2013 4:39 pm Essar Trashed garden! 8 harcourtv57 513 Fri May 03, 2013 5:59 pm HelenB terms and conditions 4 Nigel Goodwin 272 Fri Apr 26, 2013 2:58 pm Nigel Goodwin nightmare guests [ Goto page: 1, 2 ] 18 gardenboy 1687 Tue Apr 23, 2013 3:53 pm tavi Barefoot at home [ Goto page: 1, 2 ] 15 NonnaGiulietta 996 Mon Apr 22, 2013 8:13 pm Titti compensation for inconvenience when boiler and WC replaced 5 esentziak 336 Mon Apr 22, 2013 5:04 pm esentziak 6 o'clock breakfast...? 9 B&B netherlands 514 Sun Apr 21, 2013 9:25 pm B&B netherlands Returning to complain about being too cold [ Goto page: 1, 2 ] 16 Sam V 1322 Fri Apr 12, 2013 8:53 am Sam V Somewhere to stay 16 -18 August between Paris & Normandy 0 wallypott 95 Wed Apr 10, 2013 10:18 pm wallypott Book Exchange 9 elena 320 Tue Mar 26, 2013 2:02 pm aasta Welcome/Information Folder [ Goto page: 1, 2 ] 23 funkymonkey 1084 Mon Mar 25, 2013 12:25 am Kathleen Wet bed - how to phrase response to guests? [ Goto page: 1, 2 ] 26 harcourtv57 1576 Wed Mar 13, 2013 2:23 pm harcourtv57 Feedback forms 2 tchn 244 Wed Mar 13, 2013 1:30 pm Joanna Following up Enquiries 13 GillianF 618 Wed Mar 13, 2013 11:34 am GillianF List of complaints 17 hours into holiday 11 annafern 1154 Wed Mar 06, 2013 9:07 am annafern Feedback from repeat guests 3 Nemo 452 Thu Feb 28, 2013 6:41 am Margaret Pre-trip alert to guests about complaints/issues or problems 8 Kathleen 597 Tue Feb 26, 2013 1:29 am Kathleen Paypal limit reached - verification process? 7 Nemo 403 Mon Feb 25, 2013 12:50 pm Nemo Incorrect bank details on online bank transfers 6 Normandy Cow 541 Sat Feb 23, 2013 7:06 am kevsboredagain Short breaks [ Goto page: 1, 2 ] 17 annafern 756 Wed Feb 20, 2013 5:03 pm Zur Alten Weinkelter Blowing my own trumpet, sorry! [ Goto page: 1, 2 ] 25 wallypott 727 Wed Feb 20, 2013 3:32 pm Mozzie Incorrect deposit amount [ Goto page: 1, 2 ] 21 Nemo 819 Mon Feb 18, 2013 11:20 pm Nemo Towels stained with bleach. Do I absorb cost? 11 snoozeboy 588 Thu Feb 07, 2013 5:18 pm Nemo Delaying payment of deposit [ Goto page: 1, 2 ] 19 Marks 942 Thu Feb 07, 2013 12:06 pm Mozzie £400 Discount Requested [ Goto page: 1, 2 ] 19 apexblue 1302 Tue Feb 05, 2013 10:02 pm Nightowl How do you handle security deposit in multi-currencies 6 Normandy Cow 541 Mon Jan 21, 2013 1:02 pm Nightowl Late Payments 8 Moira 478 Mon Jan 21, 2013 9:33 am Moira departure check list for guests 6 brendan 495 Mon Jan 21, 2013 6:37 am elena re: garage, insurance and boats 4 delilah 413 Sat Jan 19, 2013 9:17 am delilah Damage deposit clause - guest wants to re-write it! [ Goto page: 1, 2 ] 27 goosie 2039 Tue Jan 15, 2013 8:52 pm Giddy Goat Check in time [ Goto page: 1, 2 ] 21 Mouse 833 Tue Jan 15, 2013 7:44 pm tavi Should I suck it up? 14 brendan 640 Fri Jan 11, 2013 12:56 am kendalcottages Do guests actualy read the info we send? [ Goto page: 1, 2 ] 15 salmoncottage 1088 Fri Jan 04, 2013 9:43 am Normandy Cow Question about star ratings - is it typical ?? 14 Kathleen 674 Tue Dec 18, 2012 2:08 am Kathleen [ Poll ] Welcome Tray [ Goto page: 1 ... 3, 4, 5 ] 63 apexblue 4002 Mon Dec 17, 2012 1:37 pm apexblue Is it really only a dream? 0 wallypott 406 Mon Dec 17, 2012 10:37 am wallypott Poolside massages: is anyone offering this? 9 Tizfata 643 Sat Dec 15, 2012 4:37 pm Moliere Guests positive reply 10 salmoncottage 720 Tue Dec 11, 2012 5:21 pm Moliere Things Left [ Goto page: 1, 2, 3 ] 30 apexblue 2706 Sat Dec 08, 2012 12:29 pm Jo Taylor Guests' feedback, how does it help? [ Goto page: 1, 2 ] 22 tavi 1773 Tue Dec 04, 2012 3:36 pm apexblue Naturist gite holidays? [ Goto page: 1, 2 ] 25 Jimbo 1863 Fri Nov 30, 2012 8:33 am Jimbo Security deposits [ Goto page: 1, 2 ] 16 Crossways 887 Thu Nov 22, 2012 5:39 pm GillianF Hen weekend for 20 in a sleeps 12 5 wallypott 532 Wed Nov 21, 2012 6:36 am la vache! First cancellation 2 days before arrival, help? [ Goto page: 1, 2, 3 ] 42 nijntje 3431 Sat Nov 10, 2012 3:24 pm LaVilleauTady Wi-fi usage 7 clairelou65 879 Fri Nov 02, 2012 5:43 pm Greenbarn unwelcome guests 5 bessie 1318 Mon Oct 15, 2012 3:07 pm golfing girl Hostile guests when confronted with damage deduction 3 kevsboredagain 675 Thu Oct 04, 2012 3:17 pm Nemo This is why I take a security deposit 7 Marks 971 Thu Oct 04, 2012 2:25 pm joddle Urine Stains 3 GillianF 674 Thu Oct 04, 2012 6:19 am GillianF Brittany Ferries strike [ Goto page: 1, 2 ] 25 KathyG 2247 Mon Oct 01, 2012 8:36 am falbayview Does this sound OK? [ Goto page: 1, 2 ] 19 brenda 1139 Sun Sep 30, 2012 9:49 pm aasta Comments from our First Guests so Thank you to everyone. [ Goto page: 1, 2 ] 29 funkymonkey 1633 Tue Sep 25, 2012 1:07 am Kathleen Checkin/checkout - how far backwards to bend? [ Goto page: 1, 2 ] 17 tavi 1260 Thu Sep 13, 2012 10:19 pm tavi Oxygen Equipment 7 apexblue 10822 Tue Sep 11, 2012 12:33 pm salmoncottage That "c" word again... [ Goto page: 1, 2 ] 22 rentalagent 1501 Sun Sep 09, 2012 4:15 pm joddle How much would you refund? 7 sjde 581 Fri Sep 07, 2012 7:17 am rentalagent Fridge freezer not working! [ Goto page: 1, 2 ] 19 KathyG 1252 Thu Sep 06, 2012 7:03 am B&B netherlands Bedding conundrum! [ Goto page: 1, 2, 3, 4 ] 52 Margaret 2443 Wed Sep 05, 2012 3:24 pm Martha Guest expectations set to change? [ Goto page: 1, 2, 3, 4 ] 46 Giddy Goat 2249 Tue Sep 04, 2012 8:03 am elena 5 dogs......should I? [ Goto page: 1, 2, 3 ] 34 KathyG 1786 Mon Sep 03, 2012 11:03 am Greenbarn To Check in... Or Not [ Goto page: 1, 2, 3 ] 38 rentalagent 2131 Wed Aug 29, 2012 4:09 pm pambon Guests using their own air-con. 3 Vera 608 Wed Aug 29, 2012 3:30 pm Marks Thank you LMH!!! [ Goto page: 1, 2, 3 ] 39 rentalagent 2108 Mon Aug 27, 2012 10:16 am rentalagent Refunding Damage/Security Deposits in foreign currency - How 1 Kathleen 314 Mon Aug 27, 2012 8:33 am rentalagent Cleaning Charge 9 TTP mk2 782 Mon Aug 27, 2012 8:27 am rentalagent Should I compensate for Wi-Fi not being available to guests? 11 Shinnie 703 Thu Aug 23, 2012 2:58 pm rentalagent Returning guests want to book but being awkward. 12 HelenB 989 Mon Aug 20, 2012 11:25 am HelenB Payments from French banks to other Eurozone countries? [ Goto page: 1, 2 ] 16 brendan 797 Sat Aug 18, 2012 10:07 am KathyG How do you deal with your (potentially) returning guests? 10 Beachcondo 788 Thu Aug 16, 2012 6:05 pm HelenB Guest Passed Away [ Goto page: 1, 2 ] 23 apexblue 2025 Wed Aug 15, 2012 9:40 pm aasta No patience!! [ Goto page: 1 ... 3, 4, 5 ] 66 annafern 4383 Wed Aug 15, 2012 12:13 pm Margaret Welcome/Information Folder [ Goto page: 1, 2 ] 29 funkymonkey 1825 Mon Aug 13, 2012 10:15 am Giddy Goat Guests flouted no smoking rule [ Goto page: 1, 2 ] 20 harcourtv57 1903 Wed Aug 08, 2012 3:52 pm welshgirl Babies/Toddlers - what do you supply? [ Goto page: 1, 2, 3, 4 ] 49 Mouse 2075 Sun Jul 22, 2012 9:49 pm Mouse Sketch book [ Goto page: 1, 2 ] 20 kendalcottages 1112 Sat Jul 21, 2012 9:31 pm HelenB Display topics from previous: All Topics1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year     Lay My Hat Forum Index -> Managing your guests All times are GMT Goto page 1, 2, 3 ... 9, 10, 11  Next Page 1 of 11 Jump to: Select a forum How to use the forum---------------- If you are new to forums, click here firstForum rulesHow to support Lay My Hat Marketing your rental property----------------Bookings Personal websites Website reviews Rental listing sites Non-internet marketing Handling rental enquiries Scam email enquiries How to build your own personal website from scratchSocial media Management---------------- Managing your propertyManaging your garden and pool Managing your guests Buying/selling your home Just starting out B&Bs----------------B&Bs By region----------------UK & IrelandFranceItalySpainPortugalTurkeyGreeceUSAAlpineRest of World Over to you----------------Rental home exchangesSuggestions and technical problemsThe CafeThe WorkshopOwner-to-OwnerMembers only  New posts    No new posts    Announcement New posts [ Popular ]    No new posts [ Popular ]    Sticky New posts [ Locked ]    No new posts [ Locked ] You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Powered by phpBB © 2001, 2005 phpBB Group