Favourite complaint?

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
Post Reply
User avatar
Nemo
Posts: 7062
Joined: Thu Aug 14, 2008 10:15 am
Location: Norfolk

Post by Nemo »

This is not a good example, but my latest was "the bed was too hard and you could do with a nice foam topper". This was from the first guest to stay after I've bought a beautiful new pocket sprung bed....... :cry:

We're clearly getting used to softer beds with all the memory foam etc available.....I hate hard hotel beds, but this definitely doesn't fit that category.
Top
lorca
Posts: 2358
Joined: Fri Jul 25, 2008 3:34 pm
Location: The Axarquia, Spain

Post by lorca »

Never mind Nemo - we can´t please everybody where beds are concerned :roll:

...shame it was your first guest post purchase though...hopefully the next lot will be more appreciative..
Top
orroland
Posts: 49
Joined: Thu Oct 16, 2008 2:08 pm
Location: Scotland
Contact:
Contact orroland

Post by orroland »

A letter of complaint sent to the agency we used to let through: "We had to leave the cottage early because my daughter was traumatised to see a cow toileting out of the window." (word for word!)

Interesting choice of words I thought.
www.orroland.com

and

SuperControl online booking system -www.supercontrol.co.uk
Top
User avatar
greenbarn
Posts: 6146
Joined: Sat May 30, 2009 6:41 pm
Location: The Westmorland Dales, Cumbria

Post by greenbarn »

orroland wrote:A letter of complaint sent to the agency we used to let through: "We had to leave the cottage early because my daughter was traumatised to see a cow toileting out of the window." (word for word!)

Interesting choice of words I thought.
I can quite understand that seeing a cow toileting out of the window would be traumatic, especially if the window belonged to your holiday cottage and you were outside standing under the window at the time.......

Once again it raises the question of deposits.
Top
User avatar
Giddy Goat
Posts: 9054
Joined: Sun Jun 12, 2005 7:38 am
Location: UK
Contact:
Contact Giddy Goat

Post by Giddy Goat »

Greenbarn wrote:Once again it raises the question of deposits.
Groan ... and it's only Monday! :lol:
Nostalgia isn't what it used to be
Top
User avatar
kendalcottages
Posts: 2474
Joined: Fri Nov 27, 2009 11:08 am
Location: Kendal, between the Lake District and the Dales
Contact:
Contact kendalcottages

Post by kendalcottages »

"Some towel rails for wet towels would be useful in the bathrooms."

Not sure what she thought the heated chrome rails already in the bathrooms were actually for. :)
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.
Top
User avatar
apexblue
Posts: 2249
Joined: Wed Sep 10, 2008 6:58 pm
Location: UK

Post by apexblue »

No locks on the bedroom doors.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....

The biggest mistake we make in life is thinking we have time.
Top
User avatar
Giddy Goat
Posts: 9054
Joined: Sun Jun 12, 2005 7:38 am
Location: UK
Contact:
Contact Giddy Goat

Post by Giddy Goat »

Ah well, I can relate to that - I like to demolish my chocolate in private! :wink:
Nostalgia isn't what it used to be
Top
victoriac
Posts: 51
Joined: Mon Sep 08, 2008 11:59 pm
Location: Bansko, Bulgaria & Canazei, Italy
Contact:
Contact victoriac

Post by victoriac »

The water was too hot in the shower....
Maybe try turning on the cold water tap as well?? :D
Top
User avatar
susievintage
Posts: 84
Joined: Fri Apr 13, 2007 9:26 am
Location: Portes du Soleil, Switzerland
Contact:
Contact susievintage

Post by susievintage »

Our apartment is in a ski resort. We had a renter call us on arrival to say: "I didn't realise it was up a mountain - it's too high and my wife is scared. Can we have a refund?" That would be no...
Super summer and wonderful winter holidays in Torgon, Switzerland
http://www.torgon-apartment.com/
Top
Marks
Posts: 2930
Joined: Mon Nov 06, 2006 10:16 am
Location: Costa Blanca

Post by Marks »

Recent guest feedback:

The apartment was very nice, exactly as described but nothing more :shock: :?
Some guests just need a sympathetic pat. On the head. With a hammer.
Top
User avatar
Mouse
Posts: 7277
Joined: Tue Jun 20, 2006 6:47 pm
Location: Balearics
Contact:
Contact Mouse

Post by Mouse »

:lol: :lol: I love that Mark!

No migrating herds of wilderbeast out of your bedroom windows then? :wink:

Mine was that the bedroom was too cold, in August, and could she have a duvet. I suggested turning the a/c to a higher temp might solve the problem.

Mouse
x
One martini, two martini, three martini floor!
Top
User avatar
Topcat
Posts: 1888
Joined: Fri Sep 08, 2006 6:43 am
Location: Isla Canela, Costa de la Luz
Contact:
Contact Topcat

Post by Topcat »

But it would have been cheaper for you to provide a duvet, wouldn't it?

TC
Debut novelist at http://tinyurl.com/or89jle

http://wivenhoewriters.blogspot.co.uk/
Contributor to anthology 'In a Word: Murder'
Top
User avatar
Mouse
Posts: 7277
Joined: Tue Jun 20, 2006 6:47 pm
Location: Balearics
Contact:
Contact Mouse

Post by Mouse »

I don't think so TC...she had the a/c set at 14 degrees (!)...so encouraging her to put it up to 19 degrees (recommended sleeping temp I think) would actually have saved me money as less energy is used :wink:

Mousie
x
One martini, two martini, three martini floor!
Top
User avatar
Topcat
Posts: 1888
Joined: Fri Sep 08, 2006 6:43 am
Location: Isla Canela, Costa de la Luz
Contact:
Contact Topcat

Post by Topcat »

Oh, I see!

TC
Debut novelist at http://tinyurl.com/or89jle

http://wivenhoewriters.blogspot.co.uk/
Contributor to anthology 'In a Word: Murder'
Top
Post Reply

Return to “Managing your guests”