Forlorn hope but trying to help guests that leave today to travel to San Sebastian. They had an apartment for 2 adults & 2 children, booked with B.Com and got a txt at 6pm CET to tell them it's cancelled!! Spent all night on the phone and were told to just go back to the UK! It's a long shot but can anyone help them out please?
I feel so sorry for them, they are such a lovely family, really considerate and left our gite really clean! If I hadn't had guests checking in today I would have let them stay to try to find somewhere.
If they're prepared to widen their scope beyond San Sebastián itself I am sure they will find something nice even at such short notice and in high season. I really hope they do and shame on Bookings.com for leaving them in the lurch like that
They'd paid for 5 star & BC offered them a hostel!!!! To say they're furious is an understatement, apparently the BC were really rude & unhelpful, guests said they basically didn't care. Needless to say they will never use a 'book now' button again and will always contact the owners direct, (as they did with us!).
They were told the accommodation was no longer registered,Helen, but they had no idea what that meant and no further explanation from BC. I hope they can find an alternative but I really think they will have to move outside their chosen area. Fingers crossed for them.
Just to update, guests txt me to say they have found a hotel they have had to pay for and will start the fight to get their money back from BC and will never use them again!!
