Search found 5 matches

by Darwin
Mon Nov 09, 2015 9:39 pm
Forum: Managing your guests
Topic: How do I deal with negative feedback?
Replies: 14
Views: 2622

The prices are listed on the hoseasons/C4U website. The guest booked through them and there are clear recent photographs on there, also depicting the rural location admittedly with horses rather than cows! I have to be honest, I don't update our own website very often as most of our bookings come vi...
by Darwin
Mon Nov 09, 2015 5:37 pm
Forum: Managing your guests
Topic: How do I deal with negative feedback?
Replies: 14
Views: 2622

Thanks!

Thanks for all of your comments. I feel a lot better now. I think you are right Richard, it's probably best I let sleeping cows lie!!!!
by Darwin
Mon Nov 09, 2015 4:44 pm
Forum: Managing your guests
Topic: How do I deal with negative feedback?
Replies: 14
Views: 2622

[quote="pambon"]If what you have written here is the total The internal layout, did they not see photos and read the description of the rental. When they left early did they actually say it was due to the cows disturbing them? Since they left, I've looked at the description and photos care...
by Darwin
Mon Nov 09, 2015 4:39 pm
Forum: Managing your guests
Topic: How do I deal with negative feedback?
Replies: 14
Views: 2622

[quote="e-richard"]Loads of questions: Where was this review left ? How public is this ? Can you post an owners reply ? Do you have any other reviews at the same place ? Are they mostly good reviews ? It does not look as if the cows were mentioned in their review. Have you transcribed all ...
by Darwin
Mon Nov 09, 2015 3:29 pm
Forum: Managing your guests
Topic: How do I deal with negative feedback?
Replies: 14
Views: 2622

How do I deal with negative feedback?

I have been letting our holiday cottage for over 7 years and just recently had a couple who I tried really hard to help, but weren't having any of it. Our cottage is in a rural location. After 3 nights of their stay, the local farmer, put some cows in a nearby barn. They were mooing constantly overn...