Lay My Hat

I hadn't actually thought about candles at all as I never have them myself. The guests brought their tealights with them but I've no idea what they put them on as there was no damage to anything (luckily) so perhaps they came equipped with holders. I'd no idea candles were so common - I'm very glad ...

Bunny - that's a good point. It's a fine line between good customer relations (and the customer's always right, apparently) and not being a soft touch. There's a lot to learn!

I only take a deposit if they're bringing a dog so I was very lucky with that as well. It seems that less and less places ask for damage deposits these days or am I mistaken? After reading loads on this forum we were very careful to try and get stuff that wouldn't be the end of the world if/when it ...

I hadn't thought of providing actual holders - that's a really good idea. I couldn't think how to enforce a ban either but I'll definitely get some holders now. Thanks for the tip!

I'm off to edit my T&C's and check my fire risk assessment ........

Now I've stuck my head above the parapet can I ask everyone's views on candles? Our Valentines weekend guests left their rubbish which was full of used tealight candles (20 or so). This got me thinking - should I have a rule/policy/information about candles? I'm worried they could, at worst, have bu...

Thanks again. I thought it was decent of them to sort of confess (once I'd stopped being silently furious). Accidents happen - I washed the first set of guest bedding with a biro and totally ruined it trying to get the marks out. I shrug off any permanent marks on tea towels and bedding as wear and ...

Thanks both - really helpful. Everything is already treated with stain repellant - (think I got that off here somewhere). I don't think I'd have stood a chance getting it off otherwise. The chair is in the lounge, I think they were having their dinner in front of the TV and tipped it over the chair ...

Hello All! I am a long time lurker who finally opened a tiny 1 bed self catering cottage last July. So far all has gone (relatively) smoothly thanks mainly to all the excellent advice on this forum! I've now hit upon my first issue - guests informed me on leaving that they'd spilt peppermint tea on ...