Lay My Hat

Thanks for this codliveroil. I have received no email but just checked my booking policy and the new terms have been applied. I have emailed to ask if I can opt out, and if not I would like to unlist my property. It won't make much difference to them, bookings via this platform are few and far betwe...

Her flights are booked, if this booking falls through she might well struggle to find a 15 night stay, with an early check-in and late checkout for the price of a 14 night stay at 2018 rates. How would I react? To be honest, based on your experience of this guest, I would be happy to let this bookin...

No ticked.

Is the second cleaner coming in to do work that your own cleaner doesn't do, ie extra work? Or to help your cleaner who can't manage the normal work on a particular day due to her condition? If it's the former, I would pay her the same hourly rate as the first cleaner. Much as I sympathise with your...

Hi Sam. Is it possible that the guest has paid OD's booking fee and thinks that she has paid the deposit?

Anglo, my listing is pay per booking on HomeAway. I have the new nightly rate calendar only - the old rates table has gone. I spent a week in January adjusting rates across listing sites and my own website, taking into account exchange rates, commission rates, minimum stays, etc. And then they do th...

Just signed in to HomeAway to answer an enquiry which involved checking my nightly rates. It's all changed! The prices are all now listed nightly with a discount for stays of 7 nights or more, I have very little availability now for July/Aug - just a few nights here and there (flexible changeover da...

Zero bookings outdoing 72% of the competition here. When I had 2 x 2 night bookings in 90 days I was outdoing 97% of the competition. Go me!

Andrew, the payment provider switch was from Yapstone to HomeAway UK according to the email I received. Many thanks for your information on the pledge, as opposed to a contract clause. I've jumped through every hoop HomeAway have asked of us but bookings via their platform have nosedived (on the plu...

I had the same thing from HomeAway, there is a clause in there that you will not offer lower prices anywhere else and that you will honour all quotations provided by HomeAway. I was separately asked to confirm that I would switch from Yapstone to HomeAway for payments. I ignored the pledge but confi...

Will she get the service fee refunded now she has cancelled? You mentioned messaging her privately, do you have her contact details? If so, it might be worth contacting her again and explaining that she can now book directly with you.

Kathy, I suspect she has paid the service fee by credit card to HomeAway but she may be under the impression it's the deposit.

I'm definitely completing the form. If enough holiday rental owners complete it we have more chance of our views being taken into account, or it might prompt them to investigate our concerns. Even if no action is taken, publicity surrounding this might encourage consumers to go beyond the OTAs when ...

Mmmm..., Have you told her you're unavailable Sandra? She's just enquired about our cottage in Donegal for the same week.

I received an email from Homescape earlier this year offering a reduced subscription of USD199 per year, rising to USD 350 after promotion. With no enquiries or referrals to website in the previous 18 months I won't be subscribing.