Lay My Hat

Thank you for your replies. Very helpful and also confirms my thoughts too. It's always really helpful to have good advice, and I shall follow through now with a letter as you have all suggested, with the terms etc all made very clear. By registered post and copies made. Will be back and let you kno...

Advice please. A family of 4 booked our holiday let in Aug 18 for the whole of Aug 19. We met the family and they were very nice. We told them a price, they accepted it, but wanted to pay in installments. This was fine with us and we prepared a document with dates of installments due. The first two ...

Yes, I think now is the time to try and put it all behind us and just hope this never happens again. Just an awful experience and sickening behaviour. Thank you everyone for your messages of support, advice and reassuring comments. You all kept me sane!! Apologies too, for submitting the lady's name...

Hi, apologies to everyone, her name has been removed. Bad idea on my behalf.

Thanks everyone

Hello everyone and thank you for your support. She knew what she was doing. I am sure she has done it before. Her name is [name removed by Admin] from Midlands, but now says Birmingham on reviews. My partners mother passed away whilst all this was going on and the stress was unbearable. She continue...

Well, I informed Trip Advisor and HomeAway, reported to Facebook got solicitors advice, but to be honest, it appears the customer is always right. Be warned there is little we can do, even though we have evidence of no flea infestation. They (the guests) have got legal aid and small claims court int...

Thanks again everyone. She has carried out her threat for the 48 hr timescale and presented reviews. We did infrom HomeAway of her threats, but now have had a dreadful review on Facebook, Trip Advisor have had one too, but have contacted us, and also HomeAway have sent us a copy of her email complai...

Thank you for your help and support She is now leaving messages on our phone. We havent answered any as of yet, because we are waiting for pest control to give their verdict. She is also now saying the iron leaked and it was a threat to their life, and a half eaten sausage in the garden which was a ...

Hi everyone. Thank you for your support and messages of help. She is now calling us by phone, leaving messages telling it is a flea infested place. I have not replied yet as waiting for pest control to give us their verdict. She now claims also the iron was leaking and a threat to their life.!!!! Wh...

Thank you every one for your brilliant advice. We dont feel so alone now and know that you are there. We are getting a Pest Control company to visit and check this out, for our peace of mind now! and obviously so that we can conduct our responses to the ex-guest correctly and in the right manner. We...

Please I need advice. Had a family stopping in holiday home and have now claimed it was disgustingly dirty and they caught fleas. We have a strictly no pet policy and have had previous weekly guests and have recieved 5 star reviews on cleanliness and brightness. The guests are now asking for compens...