Search found 3 matches

by Saltyseagirl
Mon Mar 20, 2017 5:25 pm
Forum: Managing your property
Topic: Towels
Replies: 17
Views: 4431

We bought white towels (Egyptian cotton from Dunelm) to start with but our housekeeper said go darker as we suffered lots of mascara, fake tan and make up stains. So we replaced them over time with a lovely silvery grey (same make). Now we get lots of patches from bleach use. Can't win! :roll:
by Saltyseagirl
Mon Mar 20, 2017 5:01 pm
Forum: Managing your guests
Topic: How to handle complaint of noise from building work
Replies: 5
Views: 2359

Noise complaint

Thanks for your thoughts on this. We have offered the guest a discount on their stay and a further discount if they return. Our agent has warned the next guests who have chosen to come regardless and we are told the noisy work will be over by the end of the week, fingers crossed. I think it is fair ...
by Saltyseagirl
Thu Mar 16, 2017 10:27 pm
Forum: Managing your guests
Topic: How to handle complaint of noise from building work
Replies: 5
Views: 2359

How to handle complaint of noise from building work

We just had an email from our current guests - "Are you aware there is building work being done in the neighbouring properties on both sides? It's rather noisy throughout the day and we are having to spend a lot of time out of apartment which we wasn't planning on doing. Whilst I understand tha...