Lay My Hat

I'll probably compromise on 20%

We mention it on the website in a couple of places. There's never been a reference to it in reviews. I do think 15% is fair.

In our self-catering cottage, we have a hot tub fired by an external wood stove with a water jacket. We had guests recently and they reported water leaking from the top of the jacket into the firebox making the tub unuseable. I offered 15% refund but they want 25% and they are getting quite irate. M...