Lay My Hat

We are an air conditioning company based in Spain. We deal with air conditioning in many rental properties. It is so true how guests leave air con running 24/7. we have had many occasions where we have been called to fix an air con unit, the guests have left to go out for the day, leaving air con ru...

I use an agent for my bookings, but given an email and mobile number once they have paid. I always send a text message the day the guests arrive, asking if everything is okay. I always receive a message back. I also send them an email when they leave asking if they will leave me a review. I only sta...

Someone booked through Homeaway yesterday for the 8th September for 3 nights. It meant i would have a change over day on the 8th and the 11th. I contacted my cleaner to see if it was okay. The only time she was able to do the clean on the 8th was to have it ready for 6pm. The booking said this was n...

I can only get mobile internet in my lodge, also i can only get 20mb of data each month. Last week the holiday guests used up the whole 20mb after 3 days. I was able to access my account and buy another 10mb for 20.00. When they left there was no internet left for the next guests so had to buy some ...

i had guests check in on Saturday, she sent me a message to say they could not get internet and a problem with the freeview channels. I asked if she would like my cleaner to go over to sort it out. My cleaner went today and all sorted. The guests were out, my cleaner said it looked like world war th...

Thank you for all the replies, yes we have received all money in full and there was no damage. I remember a few years ago we had booked a holiday, then our son died so was unable to go. The lady lady returned all my money. I suppose i was just feeling sorry for the couple who had to leave early.

I have just started renting out my lodge this year. I had some guests check in last Saturday for 1 week, yesterday she text me to say they had to leave early in a rush because her dad had been taken very ill. I feel like i want to give her a refund, but my daughter suggests i offer her 3 free nights...