Lay My Hat

We did not hear anything yet from Abritel. On the first payment, Abritel deducted all their fees, so Abritel did not bother about the second payment. They don't care. Knowing that the guest did not pay, the even send a "welcome-mail" to the guest. The second highest payment was still open ...

Hi Jenster, I think this is our case. There is no second payment made by the guest. We cannot see this because we don't receive the money. It is Abritel that should send a standard mail to us telling the second payment is not received. Our guest said he paid the total amount. WE CANNOT CHECK THIS!!!...

Today we try to contact Abritel again and ask an explanation.
We also received an answer from our guest and he said he paid the total amount and there were no problems.

We will communicate this with Abritel.

I am in choc. I dont know what to do? I cannot think anymore. A couple rented our house in Spain for 4 weeks. Everything was done by Abritel. The couple is in our house as of 24 th of september. I only got a mail about 1 payment out of 2. I did not receive a mail about the second payment by Abritel....

In the future I will only accept Airbnb bookings in the low season and to fill in gaps. I will never again accept high season bookings from Airbnb. I have the impression some guests from Airbnb know very well their position. I even received a threat: 8 guests (all friends of around 35 y) left the ho...

I really hope that Airbnb will see the necessaty to change that very owner-unfriendly-policy.

Tell me, what is Airbnb without OWNERS? NOTHING!

Owners have invested a lot of money and effort in their home and want to decide wether they want to reimburse or not after a cancellation.

Jonathan, I also have a strict policy with Airbnb, but airbnb overruled it. Airbnb is the boss and when you put your property on their site, you automatically you agree with Airbnb's policy. So be carefull. For example you rent out a nice villa and somebody books it for 3 weeks in August, with 1 mai...

Sam, we have 4 properties on airbnb (from us and from friends) and we have bookings registered.
When you are with Airbnb, you need to follow their rules. That is why I will only put now difficult weeks to rent out. The rest of the time is blocked.

Pilot, it just occurred to me, why are Airbnb withholding from your next payment? Surely if the guests cancelled before the booking you would not yet have been paid by Airbnb for them to take it back from you? On friday evening he cancelled the booking for the next day (2 weeks!) and asked me if he...

We are on HA since 8 years with 3 properties. I also think that HA becomes too greedy: subsrciption plus fee traveller plus fee owner per booking. I really hope that a new site will be born soon, a site with reasonable fees and where the owners have still freedom concerning cancellation policy etc. ...

In fact, Airbnb is fine when only renting a spare room. Years ago Airbnb started with only a bit of B&B. People booked only a few nights.

I think Airbnb should change their policy. For now, it is too risky!

Hi, I am new here on this forum. I know this forum for years, but now I am registered. We are in the rental business for 8 years now. We rent out in France and in Spain for us and for friends. We have a lot of experience with Abritel, Owners Direct and Holiday lettings. Since this year we added Airb...