Search found 2 matches

by cottage garden
Sun Aug 12, 2018 12:49 pm
Forum: Managing your guests
Topic: My first complaint!
Replies: 18
Views: 9134

Thank you so much for all your advise I feel much better now! She has given me a 1 star review but the rest are 5 star so I am sure future guests will see past it The tripadvisor booking contract states “It is essential that you contact us if any problem arises so that it can be speedily resolved. I...
by cottage garden
Sat Aug 11, 2018 10:27 am
Forum: Managing your guests
Topic: My first complaint!
Replies: 18
Views: 9134

My first complaint!

Hi thanks for adding me! I am after some advise! I have been running an annex to my property in Lancashire for the last 5 years with lots of 5 star reviews its self contained with a private garden and off road parking. Anyway I had 2 guests and their dog stay for 1 week, I showed them around I usual...