Lay My Hat

An update for anyone interested. Yesterday, I agreed a price with a guest for an extended stay. I edited the cost for the quotation (which I have done in the past) and hit the send button. The quote was sent out with the unamended figures! I tried to edit the quotation, and again it went out with th...

The postage might cost a bit more at £7.99 per order, but if the supplier mentioned above can't help, you could try partmaster (owned by Currys group) http://www.partmaster.co.uk/cgi-bin/catalogue.pl?section=76562&shop=ariston I have used them many times, and they usually have the part needed (e...

This is the section in the HL contract that applies: This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you an...

When I visit the site, microsoft smart scan software says "This website has been reported as unsafe"

So, yes, probably a scam to get your logon details

Why we've stepped up security When we send enquiry emails to you, the email address is ‘encrypted’. This means that, should a hacker manage to access your email account, they won’t be able to see the guest’s real email address and take money from the guest while posing as the owner. This is utter t...

Thanks to Sam V for wading through it to spot changes.

I have sent my email to them.

I have just tried to log into my HL account, only to be presented with a "Please accept the terms and conditions before proceeding" check box, which is new. I dont currently have the time to wade through the T&Cs, but the suspicious me thinks there is probably going to be some subtle c...

I have downloaded it and spent 10 minutes playing with it. I actually suggested that they developed an iPhone app when they ran that survey thing a few weeks ago. Whilst I agree that it is a little clunky, and certainly not the prettiest app that I have ever used, it does seem to work OK. I dont hav...

5. As recall it from Booking Manger, your standard contract wording conflicts with the Code Civil in France regarding 1. compensation for cancellation to the holidaymaker 2. it must be signed and dated by both parties 3. it must be written in French. Can the contract be amended to make it legitimat...

wallypott wrote:David - confusion between HL and HA I think. Although it might be fair to argue that they are pretty much 2 sides to the same coin.

Ooops - very sorry everyone!

I got the same email. I then checked HLs entire site, and the cheapest (genuine) rental is for 79GBP per week, (there are others that appear to be cheaper, but are either the nightly price showing the same as the weekly price, or listing at 1GBP/week with "contact owner for best price") I ...

I dont use it, simply because I dont trust it. With the recent changes to the HL website, and their clear lack of both a proper functional specification and then subsequent testing, it is clear to me that their techinical abilities are not what they should be. Coupled with the "highly complex&q...

Whilst it may seem daft to keep URLs in email correspondance to guests, I dont really think it matters. Most people are pretty savvy when it comes to buying things online, and most, if not all, will shop around to get the best price. When they try to make a booking, their invoice will show the 5% fe...

* Rates are subject to change and may vary by date and availability. Minimum stay may be required. Is that sufficient to keep the ASA off their backs? Yes, except that email marketing is not covered by the ASA. The above would be sufficient to keep Trading Standards happy though. If they have reali...

If any UK person wants to complain about this, the advertising standards association would be the people to contact. I used to work in marketing, and have managed several ad campaigns in my time. The ASA now also cover online advertsing, so HLs ads do need to comply with the Code of Advertsting Prac...