Search found 456 matches
- Tue Apr 14, 2020 10:44 pm
- Forum: France
- Topic: Open or closed in France?
- Replies: 22
- Views: 7120
Under the recent directive the Chalet should offer an alternative date or refund the money within an 18 month period. We havent been told to close but client have been told they cant come! Which makes it impossible to claim on insurance.:evil: https://charentestourisme.com/ressources-doc-covid-19/or...
- Tue Mar 31, 2020 9:07 am
- Forum: Bookings
- Topic: Coronavirus - is it affecting your bookings?
- Replies: 112
- Views: 28368
Points which you may not have thought about. What if the customer has taken out insurance but that insurance will not over them. Moving dates does not mean less income. It surely means you have a guarantee of some sort of income. Who knows what the travel industry will be like after this. Even you ...
- Fri Mar 27, 2020 5:55 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
If you can get the TPE help it is 1500€! And the law as it stands now (in France) is we must contact all our clients who have booked between the 1/3/20-30/9/20 before mid April and offer them, if they wish to not to continue with their reservation alternative dates within a 18 month period or re-re...
- Fri Mar 27, 2020 5:15 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
If you can get the TPE help it is 1500€! And the law as it stands now (in France) is we must contact all our clients who have booked between the 1/3/20-30/9/20 before mid April and offer them, if they wish to not to continue with their reservation alternative dates within a 18 month period or re-rei...
- Fri Mar 27, 2020 11:38 am
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
Are the government giving you any support in light of them ordering a refund?? (Sorry, I don’t trust my rusty French to try and understand your link). Its fluid maybe yes maybe no, more chance if you are classed as professional i think (not us), there is also insurance for lose of earning that depe...
- Thu Mar 26, 2020 6:54 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
Are the government giving you any support in light of them ordering a refund?? (Sorry, I don’t trust my rusty French to try and understand your link). Its fluid maybe yes maybe no, more chance if you are classed as professional i think (not us), there is also insurance for lose of earning that depe...
- Thu Mar 26, 2020 6:15 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
Edouard Philippe announced today that all tourism businesses/services will be allowed to offer a postponement of cancelled holidays during the Coronavirus crisis which would be valid for up to18 months instead of having to refund guests who cancel. I don't have the official texte but it is mentione...
- Fri Mar 20, 2020 7:24 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
The situation is fluid at the moment this is how im going to approach it in the next few weeks. The guests cancel but might be aloud to travel: I will advise them not to cancel and say they can pay the balance later, if i get an enquiry for those date i will inform them and then they must decide to ...
- Tue Mar 17, 2020 5:22 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
- Mon Mar 16, 2020 8:57 am
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
- Sun Mar 15, 2020 8:58 am
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
- Sat Mar 14, 2020 5:55 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
Sadly now she is getting aggressive calling my wife abusive because we wont refund. i think she has paid for the stay and maybe her friends arent gonna cough up there share (which is 50€ per guest!!!) probably winding her up in the process!!! This is the regulation she sent us https://www.legifrance...
- Sat Mar 14, 2020 4:09 pm
- Forum: Bookings
- Topic: Coronavirus - cancellaitons - and how to respond to guests
- Replies: 31
- Views: 9152
Up date https://news.sky.com/story/coronavirus-foreign-office-warns-against-travel-to-parts-of-spain-11956983 If you do give a refund part or whole it could hold you in good stead when this blows over. Those prospective guests may return later or tell friends or relatives just how sympathetic you a...
- Sat Mar 14, 2020 4:03 pm
- Forum: France
- Topic: Refund because of covid 19
- Replies: 33
- Views: 8972
No cancellations but emails what happens if they do. Hard stance no refund unless relet and referring to first email saying we strongly advise insurance. Did they booked direct? We are fortunate most of our bookings are direct including this one. We have since had an email from another member of th...
- Sat Mar 14, 2020 11:18 am
- Forum: Bookings
- Topic: Coronavirus - cancellaitons - and how to respond to guests
- Replies: 31
- Views: 9152