Lay My Hat

Just to update Tansy and everyone else who took the time to reply, we don't want to set a precedent here but we have agreed to return half the cost -as a gesture of goodwill ( probably because we know how disappointing it can be as we had our fair share of quaint holiday venues in the bad old days b...

Thank you again for the replies - just to say that the issues were dust on a lampshade, finding a tiny piece of crisp on a cover and a slight damp patch on the kitchen floor(slight leak on door seal of washing machine which happens when the machine hasn't been used for a while) - led them to feel th...

Thank you to CatherineS and Paolo for responding so quickly! It is important to us to know that we are not being unreasonable and the last thing we want is for anyone to be unhappy. It was their choice to curtail the holiday for whatever reason - so we will await the outcome. Thank you so much for p...

:?: After years of renting out three cottages in different parts of France, without problems, we have now have a couple claiming that the house was not clean enough for them. The agent was there within minutes and offered to deal with the issues, which were minor, but for whatever reason they declin...