Lay My Hat

Our cottage has been transferred to my partner's daughter. Over a month ago we paid the yearly fee by direct debit. Yesterday she spoke to HA about changing account ownership. She was told she must open a new account (booking fee only). This she did and WITHOUT AUTHORISATION FROM ME THEY CLOSED OFF ...

Funny, I've just had one of those: From: "ailova@mail.com" <ailova@mail.com> Hello, Thanks for the updated information. We are okay with the accommodation . We would also like to confirm the reservation on the following details: Name : Mr. Mikail & Mrs. Diana Papova Sobornosti Ave, 52,...

Hi Jenny,

We're with OD but it originated from VRBO.

Same but from Melissa Clark <mel-jem@outlook.com> : Hello I received a confirmation call from my accountant some hours ago, that the full reservation payment as been sent, but there was a mix up in the payment sent to you I was suppose to received two separate payment one for you and the other for m...

Regretfully, I didn't ask his name. I rang their main Exeter number and asked to speak to someone about changes in regulations for self-catering properties. I went through 2 operators before speaking to the guy. I assume the persons who inspected your property were just checking what is mandatory. A...

I spoke to the local Devon fire service because we have been told by our local letting agent that we have to have a more expensive fire assessment this year and that it must be done by a professional - one of their choice. The new law applies only to short or long hold tenancies. The fire service ad...

One way is browse your own site with Google Chrome. Right-click on likely images and select 'Search Google for this image'. Then check out what Google hits on. When you've got a likely site with what seems to be your image, right-click on that image and select 'Inspect element' - the screen will spl...

Richard - no, what I'm saying is that 'Bev' has linked through to my web site:
http://www.bucklandcourt.com/but_pic_slap.php (7th image down) and used my Intellectual Property (ie photo) without my knowledge, acknowledgement or permission.

Has anyone ever linked through to pictures on your web site without your knowledge, acknowledgement or permission? Recently I found a B&B on Dartmoor that had linked through to a picture of Torcross beach on one of my sites. Rather than getting into a grumpy argument, I changed the name of the p...

This is a slur. If we behaved that way owners would talk to each other. This was in reply to 'Not in our experience'. Fine – but others have had that experience – that's all. Owners rarely talk to each other and I believe that agencies actively discourage such discussion. I challenge all agencies t...

1. Complaints will dominate, especially if clients think they can get a rebate. Not in our experience. A near neighbour has had this happen a number of times. In one incident, the cleaners left the keys on the kitchen table instead of putting them in the keysafe. The guests arrived and couldn't get...

Sorry for second guessing klockstone, but it appears on the Coast and Country site too, so those reviews have got you more than once. Sad I'll edit my post to clarify. You misunderstand - the Toad Hall reference was to something that happened 10 years ago, before Feefo existed. It happened after th...

I know of a case where a dispute with agency management resulted in a drop in yearly bookings from 16 to 6 weeks.

I should point out that the agency involved in that case was Toad Hall Cottages.

Keith.

We're not given any details of clients other than the bookers name plus the number of adults, children & babies. I doubt if the agency would be persuaded to contact previous clients. The agency agreement is exclusive so we're locked in at the present time. Until June that is when it comes up for...

I've requested that they remove the Feefo info from our page on the agency web site. So far there's been no response.

One of the moans was about bad cleaning - so we've changed our cleaners to one the agency suggested. However this hasn't reached the Feefo comments.

Keith.