Search found 72 matches
- Sun Aug 23, 2020 12:40 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Problems with Home Away - they don't pay me ???
- Replies: 2
- Views: 1172
- Mon Apr 06, 2020 4:30 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Homeaway and coronavirus
- Replies: 24
- Views: 6549
How would they know what we're doing? For example I've had guests accept a 50% refund where we've let the stay 'play out' as if they stayed and I've refunded them 50% and moved their dates. Some are happy to just move dates without a refund. Would they only know if guests contact them and say they c...
- Mon May 13, 2019 7:48 pm
- Forum: Managing your guests
- Topic: Non Payment of
- Replies: 8
- Views: 4223
Hi Steve, I'd do as you suggest, ie give them a longstop date for payment and say if it's not received by that date you'll have no choice but to open the last two weeks of August to other bookings. They can't expect otherwise. They've broken the terms of the agreement they made with you and it sound...
- Wed Sep 12, 2018 7:17 pm
- Forum: Managing your guests
- Topic: Help
- Replies: 13
- Views: 5709
- Thu Aug 30, 2018 10:24 am
- Forum: Scam email enquiries
- Topic: Might have been a scam
- Replies: 4
- Views: 2038
Yes, I think I may have had a lucky escape, thanks guys. It was the unusual domain name on the email that first made me question, otherwise I don't think I'd have investigated it that far and would have taken the booking. If it was a scam I'm still not sure why the message was so personal, though as...
- Tue Aug 28, 2018 1:52 pm
- Forum: Scam email enquiries
- Topic: Might have been a scam
- Replies: 4
- Views: 2038
Might have been a scam
Hi all this one might have been a scam, might not have been, but I erred towards caution: Last minute HA enquiry for same day arrival for four nights, the only four we had unbooked in the calendar for months. We don't take automatic same day bookings so they emailed to ask if it was possible as they...
- Sat Aug 11, 2018 5:33 pm
- Forum: Managing your guests
- Topic: My first complaint!
- Replies: 18
- Views: 9115
She is totally trying it on, those complaints are minor and it sounds like because there was very little wrong with your property she is dredging up (and making up) lots of minor points to make it sound like a lot so she could complain and get a refund or a freebie. Her entire motive seems to be tha...
- Mon Jun 04, 2018 9:35 am
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Security deposit under the new OD system?
- Replies: 17
- Views: 2651
- Thu Apr 12, 2018 6:03 pm
- Forum: Owner-to-Owner
- Topic: Mortgage Adviser
- Replies: 1
- Views: 4904
- Tue Apr 03, 2018 10:40 am
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: OD cancellation policy - help !!
- Replies: 6
- Views: 958
I think it's that if the guest physically cancels it on the dashboard at their end you're not affected, but if it's you who physically cancels it on the dashboard at your end it will automatically count as you cancelling it, regardless of the background of it being because the guests wants to. It mi...
- Tue Apr 03, 2018 9:54 am
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: OD cancellation policy - help !!
- Replies: 6
- Views: 958
- Sun Mar 18, 2018 8:26 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Trip Advisor enquiry
- Replies: 7
- Views: 1786
Hi Claire, unfortunately yes it does and rightly or wrongly they may strike you off if they think you're circumventing them. I believe the quote the guests receive when putting in their dates on the website already includes the TripAdvisor fee so it shouldn't come as a surprise. When I respond to en...
- Mon Mar 12, 2018 12:39 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Security deposit under the new OD system?
- Replies: 17
- Views: 2651
- Fri Feb 09, 2018 3:15 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: HomeAway rates change
- Replies: 29
- Views: 4930
Hi all, thanks for the tip off about this. I checked my rates and they had arbitrarily applied 65%+ discounts making my peak weeks c£40 a night for stays of 7 days or more (instead of c.£120 a night!). I spoke to them and they said it was a glitch and apologised. To be fair to who I spoke to, they i...
- Mon Feb 05, 2018 12:11 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Quantifying Owners Direct's 'Sleeps' number
- Replies: 4
- Views: 1004