Search found 12 matches
- Wed Jun 24, 2020 9:01 pm
- Forum: Buying/selling your home
- Topic: Penalties for Cancelling HA bookings
- Replies: 2
- Views: 1211
Penalties for Cancelling HA bookings
We have had a very good offer to buy our place even though it was not for sale! We are considering it seriously but we have quite a few bookings with HA this summer. The buyer is very keen to purchase ASAP so my question is has anyone had to cancel rentals with HA not due to coronavirus? I’m wonderi...
- Mon Mar 30, 2020 7:51 pm
- Forum: Managing your guests
- Topic: Wood floor damage - advice needed please
- Replies: 8
- Views: 6019
Thank you all for your suggestions, I wrote an email to the couple, expressing my disappointment and attaching some photographs of the damage, pointing out that house rules state no outdoor footwear and that as this had been ignored resulting in considerable damage. I wrote that we were withholding ...
- Thu Mar 26, 2020 8:11 pm
- Forum: Managing your guests
- Topic: Wood floor damage - advice needed please
- Replies: 8
- Views: 6019
Wood floor damage - advice needed please
I am so upset about the state my place was left in. Despite house rules asking for the place to be left clean and tidy and stating no outdoor shoes to be worn inside, my wood floor has hundreds of indentations (some quite deep) from what looks like could be a nail on the bottom of a shoe. They were ...
- Mon Mar 23, 2020 7:55 pm
- Forum: Bookings
- Topic: Booking.com being unhelpful
- Replies: 4
- Views: 2237
It’s possible to cancel a booking now through b.com without penalty as long as you are not going to charge the guest anything. We first contacted them by phone after 3 of our upcoming guests wanted to cancel. They advised us that we could cancel on the extranet, the guest would then receive a messag...
- Wed Feb 12, 2020 2:45 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Booking.com - guest not answering our messages
- Replies: 7
- Views: 3055
Booking.com - guest not answering our messages
Help Please! We have a booking starting on Friday from B.Com Because we are new to B.Com we don't yet get to see the credit card details of the guests and have to contact them with a link where they can pay us directly. This has been okay up to now with guests paying deposits and balances but this g...
- Mon Jan 06, 2020 4:38 pm
- Forum: Just starting out
- Topic: New booking - 10 month old baby
- Replies: 4
- Views: 1587
- Sun Jan 05, 2020 9:38 pm
- Forum: Just starting out
- Topic: New booking - 10 month old baby
- Replies: 4
- Views: 1587
New booking - 10 month old baby
Hi Everyone, We have just had a new booking for August. They have sent a note that they will be bringing a 10 month old baby with them - My problem is that I’m not at all sure our rental is suitable for a toddler or small child. We don’t have a cot or high chair and due to storage, will probably not...
- Thu Jan 02, 2020 9:46 pm
- Forum: Managing your property
- Topic: Glass hob damage
- Replies: 12
- Views: 2973
- Tue Dec 31, 2019 2:50 pm
- Forum: Managing your property
- Topic: Glass hob damage
- Replies: 12
- Views: 2973
glass hod damage
Thank you for all your suggestions and comments. I will go armed with a scraper and try the washing up liquid/ warm hob idea too. The hob is practically new with no marks at all so I am 100% that the guests are responsible. However, I don't want to charge them unless absolutely necessary so will try...
- Mon Dec 30, 2019 9:58 pm
- Forum: Managing your property
- Topic: Glass hob damage
- Replies: 12
- Views: 2973
Glass hob damage
We have just had Our first guests at our new rental. When I went to clean after they left I found that the previously pristine hob had a bubbling deposit or possibly damage that I cannot remove by conventional methods. When I asked the guests what this could be they replied that they had only heated...
- Thu Sep 05, 2019 9:35 am
- Forum: Managing your property
- Topic: What do you all do about rubbish?!
- Replies: 23
- Views: 5994
- Wed Sep 04, 2019 12:21 pm
- Forum: Managing your property
- Topic: What do you all do about rubbish?!
- Replies: 23
- Views: 5994
Trade waste disposal not accepted at my local recycling ce!
We are thinking about setting up a new holiday let in Lancashire but when I looked at the council website it says they don't accept trade or commercial waste of any type at our local recycling centre. They also charge separately to collect it! " Please note this service is not provided through ...