Lay My Hat

We have had a very good offer to buy our place even though it was not for sale! We are considering it seriously but we have quite a few bookings with HA this summer. The buyer is very keen to purchase ASAP so my question is has anyone had to cancel rentals with HA not due to coronavirus? I’m wonderi...

Thank you all for your suggestions, I wrote an email to the couple, expressing my disappointment and attaching some photographs of the damage, pointing out that house rules state no outdoor footwear and that as this had been ignored resulting in considerable damage. I wrote that we were withholding ...

I am so upset about the state my place was left in. Despite house rules asking for the place to be left clean and tidy and stating no outdoor shoes to be worn inside, my wood floor has hundreds of indentations (some quite deep) from what looks like could be a nail on the bottom of a shoe. They were ...

It’s possible to cancel a booking now through b.com without penalty as long as you are not going to charge the guest anything. We first contacted them by phone after 3 of our upcoming guests wanted to cancel. They advised us that we could cancel on the extranet, the guest would then receive a messag...

Help Please! We have a booking starting on Friday from B.Com Because we are new to B.Com we don't yet get to see the credit card details of the guests and have to contact them with a link where they can pay us directly. This has been okay up to now with guests paying deposits and balances but this g...

Thank you for your replies - very helpful
I've emailed the guest just pointing out issues that we are aware of and given them the choice of cancelling if they wish to.
This is their first child Joanna. The wardrobes are sliding door type so are fixed in place.

Hi Everyone, We have just had a new booking for August. They have sent a note that they will be bringing a 10 month old baby with them - My problem is that I’m not at all sure our rental is suitable for a toddler or small child. We don’t have a cot or high chair and due to storage, will probably not...

Thank you all for your input - vacanciesthezan wrote that a subsequent guest had virtually removed the difficult to shift marks and this has happened here - a quick polish with hob brite finished the job so very relieved I have been able to refund the damage deposit

Thank you for all your suggestions and comments. I will go armed with a scraper and try the washing up liquid/ warm hob idea too. The hob is practically new with no marks at all so I am 100% that the guests are responsible. However, I don't want to charge them unless absolutely necessary so will try...

We have just had Our first guests at our new rental. When I went to clean after they left I found that the previously pristine hob had a bubbling deposit or possibly damage that I cannot remove by conventional methods. When I asked the guests what this could be they replied that they had only heated...

Thanks Greenbarn.
I was hoping to be able to get a licence as our recycling place is only a mile down the road. But it seems that no licences are available here - it'l have to be the council then......

We are thinking about setting up a new holiday let in Lancashire but when I looked at the council website it says they don't accept trade or commercial waste of any type at our local recycling centre. They also charge separately to collect it! " Please note this service is not provided through ...