Search found 660 matches
- Wed Sep 27, 2023 12:50 pm
- Forum: Scam email enquiries
- Topic: Potential guests asking to download a file from Google drive
- Replies: 0
- Views: 1902
Potential guests asking to download a file from Google drive
We received an email from a Louis Jacksont a few days ago... ''Hello, I am planning to stay with you for a couple of days. Can I ask a question about booking here?'' and this morning from an Irene Martin (having an email address showing Irine Martin). Both gmail accounts. ''Hello, my name is Irene M...
- Sun Sep 11, 2022 12:11 pm
- Forum: Managing your property
- Topic: Re-pricing to allow for spiraling energy costs
- Replies: 6
- Views: 1153
Re: Re-pricing to allow for spiraling energy costs
The local market here in the Netherlands has always been 'rental rate + additional costings' which makes it easier just to increase our energy costs. We had winter nights (Oct - Mar) set at EUR 15 and summer nights (Apr-Sept) set at EUR 12 since 2018. At the end of 2021, we increased our nightly ene...
- Sat May 28, 2022 8:44 pm
- Forum: Managing your property
- Topic: Am I “too fussy” with cleanliness?
- Replies: 6
- Views: 1459
Re: Am I “too fussy” with cleanliness?
I’ve been cleaning my own let for 7 years now, it’s a large house with 5 bedrooms, but reduced it to 4 to try and reduce the workload a little. There are three en-suites with shower and a master bathroom, kitchen diner and lounge. I have now decided to try a cleaning firm to take all the workload, ...
- Mon Nov 15, 2021 11:16 am
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: IHA com site under maintenance since end October
- Replies: 0
- Views: 1749
IHA com site under maintenance since end October
It looks like IHA has not survived the pandemic. Their homepage has shown 'Under Maintenance' since the end of October. We had a listing with them since 2009 and actually paid just once for a 1-year subscription fee in 2011 in order to unlock a booking request that actually went through. You could k...
- Sun Aug 08, 2021 10:06 am
- Forum: Suggestions and technical problems
- Topic: Forum header issue
- Replies: 3
- Views: 2314
- Sun Jan 24, 2021 10:02 am
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Booking com - the adventure continues...
- Replies: 7
- Views: 2271
- Thu Jan 21, 2021 1:44 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Booking com - the adventure continues...
- Replies: 7
- Views: 2271
Booking com - the adventure continues...
After going months without any bookings from BC last year, we finally worked out that all our rates (normally loaded until the end of the following year) had disappeared. After loading everything again, including all the different rate plans with their numerous different conditions/discounts, we tho...
- Sat Oct 17, 2020 11:56 am
- Forum: Managing your property
- Topic: Airbnb cleaning protocols
- Replies: 3
- Views: 1837
We received an email last Thursday from ABB asking us to adhere to their social distancing procedures and to wear a mask when meeting guests. We had already agreed to commit to their COVID-19 cleaning procedures, so we agreed to the rest of their terms as well. Yesterday we received a party via ABB ...
- Sun May 31, 2020 1:55 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: holidayLettings / TripAdvisor calendar import bug
- Replies: 4
- Views: 2476
Ben, thanks for posting this. We had a booking request through TA on 27/05 which we had to decline as the dates in the first week of August were already booked. When we went to check what was going on we noticed that our TA calendar was no longer up to date and the iCAL link to our HA calendar had d...
- Tue Mar 10, 2020 11:48 am
- Forum: Managing your property
- Topic: Coronavirus, guests, cleaners, ...
- Replies: 6
- Views: 2923
I believe that the fear of coming to Europe and catching COVID-19 has now begun among our guests with bookings for 2020. We were due a balance payment last week from guests from Canada who have stayed with us before. It is now overdue. They have always answered emails immediately and been on time wi...
- Mon Mar 09, 2020 5:40 pm
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Booking.com - guest not answering our messages
- Replies: 7
- Views: 3063
I had the same experience. The B.com descriptive text made no sense and led with 'Featuring a dvd player'! When I phoned, they just told me to take out the dvd from amenities. I mean who goes to southern Spain to watch some old dvds?! I followed their advice and removed 'kettle' from the amenities ...
- Fri Mar 06, 2020 9:17 am
- Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
- Topic: Booking.com - guest not answering our messages
- Replies: 7
- Views: 3063
I'm starting to wonder if there's something weird going on with b.com this year. You're not the only one. We now have noticed that the auto-generation of our property description (which is taken from our amenities list) has produced the following wonderful opening paragraph: Featuring garden views,...
- Thu Oct 17, 2019 1:53 pm
- Forum: Managing your guests
- Topic: How would you handle this situation?
- Replies: 16
- Views: 8690
I have just received a statement from the guests – here in translation: ‘While present at the café we were invited to a party in a barn. We decided not to go and left to go back to the accommodation. Three guys walked with us home saying that they wanted to have a private party with us instead. We a...
- Wed Oct 16, 2019 4:47 am
- Forum: Managing your guests
- Topic: How would you handle this situation?
- Replies: 16
- Views: 8690
never answered the question. do you live on site? Yes, we do. But it seems that the guests chose not to disturb us in the middle of the night, and as I said, we did not hear any of the commotion going on, even though we live in the adjoining building. You would have thought that something as seriou...
- Tue Oct 15, 2019 9:40 am
- Forum: Managing your guests
- Topic: How would you handle this situation?
- Replies: 16
- Views: 8690
Thanks everyone for the advice. We are now almost 100% sure who the three boys are. One of them admitted to the guests that he used to be in one of our daughter's class. Seeing as these guys are aged around 17-18, it would have to be our eldest daughter. Although our daughter doesn't know the boy na...