Lay My Hat

Are you refunding in full where you can provide the rental accom but the guest has to quarantine on return? Or offering a credit towards future holidays. Refunding in full, as have done for all bookings cancelled since March. These July/Aug cancellations were replacement bookings made on flexible c...

We very concerned by what you say and by what we have read on Trust Pilot. We have one group of guests from Home Away arriving next Saturday 1 August and a second group the following Saturday 8 August. We feel we have no choice but to let the first group come but in the light of all the reports wil...

Guests booked through HA arrived last Tues 21st and I have not received any payment, which should have been disbursed on 22nd. Called customer service & am told it's an 'internal error' awaiting fix by the technical dept. When pushed I was told I have to wait another 7-10 days. When I said to cu...

My 2 properties are now not being advertised as I have gone over the limit for enquiries. They expire in Feb. So I have paid for a full year but for 5 months of that year it is not advertised........... At least I don't need to worry about getting too many enquiries.........only 7 YTD. Well done fo...

Received the email yesterday, for the changes to take effect....7th. I've sent the below complaint via HL online message system, and would encourage others who are affected to as well otherwise they'll continue to ride roughshod. I received an email yesterday, 7th March, with the heading 'Lower depo...

Once this company have your phone number they are very persistent. They got my mobile number off an advert somewhere. I told them I was not interested but they kep trying and eventually I blocked their calls. For 10 days after I blocked them they called 3 or 4 times a day. Oh dear, will proceed wit...

This was advertised in the local paper - looks really good (if it works).. anyone using it?
https://www.checkinscan.com/en/

Sign?? Must have passed me by.....do you have some info you can share pls?

Received the below email ....and there are now 1,630 properties online on TA in Costa Blanca, but not ours....! We're there on HL (out of 5,304 Costa Blanca properties), maybe it will just take some time to update across them all. We apologize for all the inconvenience caused however as per the rent...

Response received from TripAdvisor: We apologize for the delayed response and that your property is not published at the moment. Unfortunately, due to a sudden change regarding rental laws in the Province of Alicante region, which require owners to have a valid tourist license, we had to temporarily...

Yes I can change the listing in dashboard too - sorry wasn't clear, it's when I click on the blue link (listing title) to 'See what your listing looks like on each of the TripAdvisor network sites.....' that nothing comes up.

Same here - it comes up with 'sorry, you've filtered out all the available properties' when doing a search with no filters applied. I couldn't access my listing from my dashboard either when I tried earlier - I had assumed it's a bug in the system ....will raise a support request. We have a licence.

Hi Sarah First of well done for getting up and running! You clearly have put a lot of effort into your property (looks great!) and it comes across how much you both love the area too - so if you pour as much passion into looking after your guests, then success will come! A few suggestions from me: L...

Looking for Spain-specific listing sites which are either new or had been under my radar, and these two have come up on page 1 or 2 of google for various of my key search terms: spainrentalsdirect.co.uk rentcostablanca.co.uk Both seem to have been around a few years - does anyone have any experience...

Think this is a great initiative - and as Feb 7th is the big day to try and get #BookDirect trending, if you haven't already done so then it's really worth taking a look at the link on Rosie's post. Also there's LOTS of activity on the Say No to VRBO FB group. We can all do our bit!