In May you were very helpful in finding an adequate response to a review, so I hope you can help me again.
A former US guest submitted an enthusiastic revew on H-R but only gave us 4 stars:
The only reason I did not give 5 stars was that the comfort of the bed in the main bedroom was not too comfortable.
I have to say it is the first time a guests complain about it and I can't sleep on it due to the high season (but will lay on it during Saturday changeover!). I didn't have plans of changing the mattresses in the apartments in the near future... I will if I find it uncomfortable but if it was that bad I feel someone would have make me notice earlier!
Are the Americans used to very different beds? Only the 3% of my income is from the US...
Could it be a real problem or just a cultural difference?
What should I write in the response to her otherwise fantastic review?
Thank you for your time and your thoughts!
Have a nice day!