Lay My Hat Forum

pambon · Joined: 24 Apr 2008 Posts: 2965

I have been sent a document in PNG format which I am unable to print, why?

Sue Dyer · Posted: Fri Aug 21, 2015 3:16 pm Post subject:

Because it is a graphic file. Try placing it in a document in Word or Publisher then printing.

pambon · Joined: 24 Apr 2008 Posts: 2965

How do I do that?

Sue Dyer · Posted: Fri Aug 21, 2015 3:26 pm Post subject:

What happens when you try and open it?

Do you use Word? If you insert as if it were a photo into a document. Or if you don't Google Documents are free and like an online MS Office. If you get really stuck you can email it to me and I'll put it into a doc, convert it to a PDF (which will be easy to print) and send back.

pambon · Joined: 24 Apr 2008 Posts: 2965

just tried converting it to word through a site that does this from PNG to word, but nothing came up, just blank page.

pambon · Joined: 24 Apr 2008 Posts: 2965

Thanks GL, will pm you.

Cassis · Posted: Fri Aug 21, 2015 3:37 pm Post subject:

Right click on it then Click "Open with ..." and open it in Microsoft Office Picture Manager, Windows Photo Gallery or any other visual media reader. Whatever you normally use to look at photos will work.
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pambon · Joined: 24 Apr 2008 Posts: 2965

It's actually a short letter not a picture Cassis. But I have tried to print out other documents, and I even managed to copy and paste the letter into a Word document but the printer puts everything into a queue and refuses to print anything.

Will get the printer seen to sometime soon........fed up.

Sue Dyer · Posted: Fri Aug 21, 2015 4:23 pm Post subject:

Try the classic - shut everything down and start again. It should clear your printer queue and it may work. Good luck!

Cassis · Posted: Fri Aug 21, 2015 4:58 pm Post subject:

pambon · Joined: 24 Apr 2008 Posts: 2965

It is a PNG file but a short three lined note......

However, the peroblem is dfinitely the printer that is not working as it's not printing anything.

Have tried shutting everything down and re-booting.....no can do.

Thanks for all the suggestions, but will contact the assistance later in the week:( This printer has caused me some headaches recently so am a bit fed up......

French Cricket · Joined: 10 Apr 2008 Posts: 3061 Location: French Pyrénées

An outside chance it's the same thing but ...

I had a similar problem with a printer - turned out to be the print spooler service that kept stopping.

If you google 'restart the print spooler' for the version of Windows that you're using, it'll show you how to check it - sorry, I'm supposed to be somewhere else otherwise I'd do it for you!
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pambon · Joined: 24 Apr 2008 Posts: 2965

Thanks FC, think I'll leave it to the experts! A friend of mine has printed the note out with no problem and I will collect it tomorrow morning.

Am away next week for a short break - much needed as I'm really stressed out at the moment with too many unpleasant things going on:(

Now off to prepare the supper.....