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Enquiry from TA could create a double booking

 
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Sam V



Joined: 20 Nov 2009
Posts: 1625
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Mon Apr 18, 2016 10:20 pm    Post subject: Enquiry from TA could create a double booking Reply with quote

I've just had an enquiry via TA for two weeks next July/August (including a 422 booking fee, but that's just another bag of dung). Anyway, I'm pleased I always check the dates and fees on PIMS first before making any reply as I could have potentially double book the last day of our own holiday!

I've checked my TA listing and the calander clearly shows the dates of our holiday booked up to 5 August and the enquiry is from 4 August and there's nothing on the enquiry to indicate the dates clash or are not available.
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www.algarvevillatrinity.co.uk
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Mouse



Joined: 20 Jun 2006
Posts: 7180
Location: Balearics

PostPosted: Tue Apr 19, 2016 8:48 am    Post subject: Reply with quote

That was close!

I also had an enquiry from HL (my one and only this year) that was for dates that were booked out. I thought it odd, but just explained (that was also carrying a 300+ fee)

Mouse
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tavi



Joined: 14 Sep 2011
Posts: 2578
Location: Algarve

PostPosted: Tue Apr 19, 2016 11:55 am    Post subject: Reply with quote

slight digression here - but were these bookings from outside EU?

I thought the service fee was not yet added to European bookings?

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Marks



Joined: 06 Nov 2006
Posts: 2801
Location: Costa Blanca

PostPosted: Tue Apr 19, 2016 1:06 pm    Post subject: Reply with quote

Have you set your enquiry filters to prevent enquiries for booked dates?

From your dashboard go to My Account and then Enquiry filters and then select:

Trip length is below my minimum stay
Changeover day is different from my saved day
Dates are marked as unavailable on my calendar
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Essar



Joined: 12 Jun 2011
Posts: 3244
Location: Bournemouth

PostPosted: Tue Apr 19, 2016 2:29 pm    Post subject: Reply with quote

tavi wrote:
slight digression here - but were these bookings from outside EU?

I thought the service fee was not yet added to European bookings?

Question


It's TA - HL el al not HA et al. Keep up Laughing
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tavi



Joined: 14 Sep 2011
Posts: 2578
Location: Algarve

PostPosted: Tue Apr 19, 2016 3:54 pm    Post subject: Reply with quote

Ah OK not OD/HA et al via VRBO et al.

Darkened room. Lie down.



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Sam V



Joined: 20 Nov 2009
Posts: 1625
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Tue Apr 19, 2016 4:33 pm    Post subject: Reply with quote

Marks wrote:
Have you set your enquiry filters to prevent enquiries for booked dates?

From your dashboard go to My Account and then Enquiry filters and then select:

Trip length is below my minimum stay
Changeover day is different from my saved day
Dates are marked as unavailable on my calendar


I don't have Enquiry filters, looked everywhere Question
_________________
TA lurkers walk among us; the LMH Walking Dead

dont mess in the affairs of cats for they are subtle and will p on your computer.

www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
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Hells Bells



Joined: 30 Apr 2005
Posts: 13143
Location: French Alps

PostPosted: Tue Apr 19, 2016 5:00 pm    Post subject: Reply with quote

I don't have those options either.
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Essar



Joined: 12 Jun 2011
Posts: 3244
Location: Bournemouth

PostPosted: Tue Apr 19, 2016 6:12 pm    Post subject: Reply with quote

Enquiry Filters are only available on subscription model listings.
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"Write something, even if it's just a suicide note"
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Marks



Joined: 06 Nov 2006
Posts: 2801
Location: Costa Blanca

PostPosted: Tue Apr 19, 2016 6:41 pm    Post subject: Reply with quote

Essar wrote:
Enquiry Filters are only available on subscription model listings.

I am on commission, not subscription and have these filters.
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Essar



Joined: 12 Jun 2011
Posts: 3244
Location: Bournemouth

PostPosted: Tue Apr 19, 2016 7:13 pm    Post subject: Reply with quote

Marks wrote:
Essar wrote:
Enquiry Filters are only available on subscription model listings.

I am on commission, not subscription and have these filters.


I have both subscription and commission on HL and only subscription has them. Are you on FK?
_________________
"Write something, even if it's just a suicide note"
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
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Marks



Joined: 06 Nov 2006
Posts: 2801
Location: Costa Blanca

PostPosted: Tue Apr 19, 2016 7:58 pm    Post subject: Reply with quote

HL commission. I upgraded from subscription in December 2014.
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Sam V



Joined: 20 Nov 2009
Posts: 1625
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Tue Apr 19, 2016 8:23 pm    Post subject: Reply with quote

So, the general consensus is that TA commission listings don't have enquiry filters, only subscription listings, so allowing enquiries for booked dates and risk of double bookings. There's no indication on the enquiry that any dates are already booked.
_________________
TA lurkers walk among us; the LMH Walking Dead

dont mess in the affairs of cats for they are subtle and will p on your computer.

www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
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