Had a booking in late nov for a short break in january. At the time I had an offer of a reduced deposit for any 2017 bookings of only £25. Lady paid the deposit and asked if she could pay the remainder at the end of december when she gets paid. I agreed (must be too soft) and sent her a reminder on the 28th dec. No word from her. Second message a bit more stern and reminding her I had given her much longer than normal to pay and that it was now overdue. Finally a day later got a message back sorry a member of the family is ill and they cant come.
I sympathised but pointed out that the balance remains due and named the T&C's in the contract. No money forthcoming and no word since. Have cancelled dates but annoyed as could have let those dates to others who enquired.
Any idea on how to get the money off them, any template letters that I can use to send to her in the post??