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HA/OD guest has not continued with booking after amendments

 
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Annew



Joined: 04 Nov 2009
Posts: 915
Location: Devon

PostPosted: Wed Mar 08, 2017 10:32 pm    Post subject: HA/OD guest has not continued with booking after amendments Reply with quote

I received and accepted a book now booking from HA, but, after speaking to the guest on the phone, changed the dates on the booking. I sent a revised quote with the different dates so requiring the guest to click to accept revision. They have not done so, but have got wise; contacted me direct and wish to book directly with me to avoid the HA/OD charge. (yippee, the message is getting through)

Guest contacted OD to cancel booking, but it is still showing as tentative on my HA calendar. Obvs, I don't want to reject the booking as it will show as a negative on my stats. I also want to avoid talking to the 12 year old morons that man the phones on the HA helpline (I'm sure you know what I mean)

Any suggestions Hatters??

Thanks muchly
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Nemo



Joined: 14 Aug 2008
Posts: 7030
Location: Norfolk

PostPosted: Thu Mar 09, 2017 4:22 pm    Post subject: Reply with quote

Will it not automatically expire in due course? I'm guessing (hopeless I know Wink ) as I remain on subscription currently, but my sympathy lies with you wishing to avoid that dreaded phone call!
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Annew



Joined: 04 Nov 2009
Posts: 915
Location: Devon

PostPosted: Thu Mar 09, 2017 5:02 pm    Post subject: Reply with quote

I had a long on-line "discussion" with them earlier today. HA have told me that I need to cancel the booking and it will show negatively in my stats. When I explained that the guest has cancelled and spoken to them online they gave me no explanation, but again said I need to cancel the booking and so on and so on.

So frustrating- every time I speak to these people it's like a Kafka novel!

So, I've decided not to cancel the booking - the guest has not accepted the revised quote (which as a change of date) so no payment has been taken from them. It will show as tentatively booked on my listing, but as I said before, the guest has booked with me directly to avoid the service charge, so no loss to me.

God awful site, with awful customer service, on both owner and guest side.

Rant Over!
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964kevin



Joined: 31 Jul 2011
Posts: 165
Location: Kissimmee, Orlando, Florida

PostPosted: Sun Mar 19, 2017 4:56 pm    Post subject: Reply with quote

Nemo wrote:
Will it not automatically expire in due course? I'm guessing (hopeless I know Wink ) as I remain on subscription currently, but my sympathy lies with you wishing to avoid that dreaded phone call!


No it doesn't' one of ours is, or was until i cancelled it yesterday still live 18 months on.....
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