Lay My Hat home page Lay My Hat Forum
The forum for holiday rental owners


 
  FAQFAQ    SearchSearch    MemberlistMemberlist   UsergroupsUsergroups    RegisterRegister  
  ProfileProfile    Log in to check your private messagesLog in to check your private messages    Log inLog in 

WC left in atrocious state by departing guests
Goto page Previous  1, 2
 
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Managing your guests
View previous topic :: View next topic  
Author Message
AngloDutch



Joined: 11 Jul 2014
Posts: 661
Location: Netherlands

PostPosted: Tue Nov 07, 2017 9:27 am    Post subject: Reply with quote

Well, we eventually received a long email from the guests explaing what had happened and apologising profusely. It seems that it was the grandmother who had an accident and not the young children after all. The couple that had booked said that they thought the wall was already discoloured and therefore had mistakenly not noticed the severity of what had happened to that part of the WC (the grandmother had tried to clean up a bit as well).

Also, it seemed that this occurred just before they were due to leave and that they tried to report it but I was not there at the time (correct, I was upstairs and didn't hear the doorbell).

As it seemed to have been an accident (and not done intentionally), and due to the fact that they have apologised and explained that it was due to their sick relative, we have decided to just charge for the cost of cleaning and painting, and therefore have deducted half of the security deposit in total, which we believe to be fair. Due to dousing the wall, loo and basin with chlorine, the following guests were none the wiser as to what had just occurred. We now have time to repaint the whole WC, as no guests due until the end of November currently....
Back to top
View user's profile Send private message
GillianF



Joined: 20 Aug 2012
Posts: 717
Location: Dordogne

PostPosted: Tue Nov 07, 2017 10:12 am    Post subject: Reply with quote

Well, that's a reasonably happy outcome.

I do wonder though how granny/anyone can get everything in such a mess. Perhaps, along with all our other information and instructions in guest information we now need to include diagrams of how to sit on a toilet!
_________________
20 years in France - no regrets.
Back to top
View user's profile Send private message
leon



Joined: 11 Jan 2012
Posts: 32
Location: niort

PostPosted: Tue Nov 07, 2017 12:45 pm    Post subject: Reply with quote

Grannies are always blamed!!
Back to top
View user's profile Send private message
AngloDutch



Joined: 11 Jul 2014
Posts: 661
Location: Netherlands

PostPosted: Tue Nov 07, 2017 1:02 pm    Post subject: Reply with quote

GillianF wrote:
Well, that's a reasonably happy outcome.

I do wonder though how granny/anyone can get everything in such a mess. Perhaps, along with all our other information and instructions in guest information we now need to include diagrams of how to sit on a toilet!


Laughing Laughing
Back to top
View user's profile Send private message
Drax



Joined: 21 Jul 2016
Posts: 57
Location: Yorkshire Dales

PostPosted: Thu Dec 07, 2017 1:34 pm    Post subject: Reply with quote

That was an awful situation AngloDutch.
It should be remembered that when cleaning up human faeces and body fluids, vomit, urine, phlegm and blood there is always the possibility of contracting a disease such as HIV and Hepatitis from the spillage. Use disposable gloves and aprons if possible.
Perhaps holiday home owners should have a risk assessment and safe systems of work in place for such incidents. (I have not got one either.)
_________________
Keep your powder dry.
Back to top
View user's profile Send private message
Martha



Joined: 16 Apr 2006
Posts: 2202
Location: Chamonix

PostPosted: Thu Dec 07, 2017 3:25 pm    Post subject: Reply with quote

A good point. I have latex gloves here anyway as a minor cut or splinter during a changeover is a regular occurrence and plasters can slip when changing bedlinen - but it might be a good plan to start using them for the toilet too.

I guess the other reminder for us all (and for me, I would have been beyond hopping mad about this) is that sometimes even the weirdest situations can have a reasonable explanation. I'm really glad you were able to get everything in shape for the next guests though, what a nightmare.
_________________
Chalet la Foret, Chamonix
Back to top
View user's profile Send private message
PW in Polemi



Joined: 21 Oct 2012
Posts: 1759
Location: A village in Paphos, Cyprus

PostPosted: Fri Dec 08, 2017 10:15 am    Post subject: Reply with quote

Glad you got a reasonable response and came to a mutually satisfactory agreement.

I guess Grannie got a bit confused and probably flustered too.
_________________
Dogs have masters. Cats have slaves!
Back to top
View user's profile Send private message Visit poster's website
AngloDutch



Joined: 11 Jul 2014
Posts: 661
Location: Netherlands

PostPosted: Thu Dec 14, 2017 10:32 am    Post subject: Reply with quote

We always have cleaned the farmhouse in sections. For the bathroom-WC section, the latex gloves go on for cleaning the downstairs and upstairs WCs. Gloves stay on in the bathroom as well, as we have to regularly remove hair and soap pieces from the shower waste otherwise it will block. Apart from the gloves to protect yourself, we also use a separate sponge scourer for cleaning the WC bowls/seats, etc., though that should be pretty obvious to anyone with even a basic sense of hygiene. Smile
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Managing your guests
All times are GMT
Goto page Previous  1, 2
Page 2 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group