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Trying to communicate with guest via Homeaway/Ownersdirect

 
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Sam V



Joined: 20 Nov 2009
Posts: 1658
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Mon Jul 09, 2018 5:20 pm    Post subject: Trying to communicate with guest via Homeaway/Ownersdirect Reply with quote

Booking all paid for. I’ve been trying to email the guest direct for ages so I can s nd her further info she can complete my booking forms, etc but she’s not been receiving them and any typed email address in the correspondence is blanked out every time from me to her or her to me. ‘kin hell!
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Dusty



Joined: 19 Dec 2012
Posts: 355
Location: St Cernin de Labarde, Dordogne

PostPosted: Mon Jul 09, 2018 7:32 pm    Post subject: Reply with quote

Hi Sam V, I take it you are trying to contact her by the email address she entered into HA/OD, they are supposed to be verified by HA/OD but you could try to contact her via the HA/OD site saying your having difficulty contacting her and asking her to confirm her address
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RichardHenshall



Joined: 05 Sep 2009
Posts: 401
Location: Luz, Algarve

PostPosted: Mon Jul 09, 2018 10:43 pm    Post subject: Reply with quote

Do you have another means of communication outside HA/OD such as telephone?

Could you ask the guest to email you, so you'll find out exactly what her email address really is? Have you tried sending a plain text email without attachments from another email address of your own?

It's surprising how often people can get their own address wrong but it may also help smooth the passage of your subsequent reply through her email provider's spam filters.
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bornintheuk



Joined: 12 Jun 2011
Posts: 499
Location: Southern Charente

PostPosted: Tue Jul 10, 2018 12:50 pm    Post subject: Reply with quote

You can upload any form etc to OD system and send it to your guest via their system. On this form you could include your email address.
Confused
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