So long as your terms and conditions support the stance, I would agree with the “bring it on” stance.
I’m pretty sure you are shrewd enough to have a decent set of t&cs.
I would like to see them try and explain how a dog owned by a locksmith would make them cancel a holiday.
Do you have legal assistance in your insurance cover? If so, tell them you will be delighted to sue them if they tell any lies whatsoever.
We have a situation
Don't be bullied by these people. I don't think they've a legal leg to stand on.
They booked, they had a lock problem, you quickly called a locksmith, problem sorted. They didn't like the dog of locksmith but I assume the dog left with its owner..
You provided accommodation which I can imagine is as described in your advertisement.
Clients changed their minds and are looking to make a quick buck.
They booked, they had a lock problem, you quickly called a locksmith, problem sorted. They didn't like the dog of locksmith but I assume the dog left with its owner..
You provided accommodation which I can imagine is as described in your advertisement.
Clients changed their minds and are looking to make a quick buck.
Fleur
The booking was made via Air bnb who have already paid you ?presumably.
My feeling is that guests must complain to Air bnb and ask for a refund if they feel they're owed one. The guests didn't pay you direct. Also your agreement with Air bnb is a Strict cancellation so that is surely cut and dried. Guests cancelled once they'd arrived, not you.
If the guests continue to hassle you tell them to take the matter up with Air bnb.
They can leave a bad review but you as the owner should leave your review and you still have the right to reply to theirs .
My feeling is that guests must complain to Air bnb and ask for a refund if they feel they're owed one. The guests didn't pay you direct. Also your agreement with Air bnb is a Strict cancellation so that is surely cut and dried. Guests cancelled once they'd arrived, not you.
If the guests continue to hassle you tell them to take the matter up with Air bnb.
They can leave a bad review but you as the owner should leave your review and you still have the right to reply to theirs .
Fleur
I still can't see that they've any ground to stand on in court.
Hopefully you've been able to make a good and carefully considered reply to their 1 star review.
I think if theirs appears amongst your other good reviews future guests will hopefully read your reply and ignore the bad one.
Bon courage
Hopefully you've been able to make a good and carefully considered reply to their 1 star review.
I think if theirs appears amongst your other good reviews future guests will hopefully read your reply and ignore the bad one.
Bon courage
Fleur
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- Posts: 3
- Joined: Tue May 01, 2018 5:58 am
This is so ridiculous of them - the locksmith wasnt going to be a problem in any way to their stay once he had left - he isnt part of your holiday home / or dealing with yourself. If they had had the problem outside the local shop, would they still drag you into this?!
I hate the term Snowflakes - but that is exactly what they are. goodness!
I hate the term Snowflakes - but that is exactly what they are. goodness!
To conclude the family were a certain religious group who we think felt exposed in the location. They were refunded the days we relet, left a 1 star review but no court action as threatened.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....
The biggest mistake we make in life is thinking we have time.
The biggest mistake we make in life is thinking we have time.