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Coronavirus - Infected whilst on holiday
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Martha



Joined: 16 Apr 2006
Posts: 2254
Location: Chamonix

PostPosted: Thu May 21, 2020 6:56 am    Post subject: Reply with quote

Apparently all the regions are going to have quarantine / isolation facilities available. If so this would be a good solution - your guest has to check into one of these.
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Drax



Joined: 21 Jul 2016
Posts: 128
Location: Yorkshire Dales

PostPosted: Mon Jun 22, 2020 1:18 pm    Post subject: Reply with quote

It would appear that we will shortly be allowed to open for business.
I have been busy writing up a Corvid 19 Risk Assessment, updating cleaning procedures to try to address the virus and amending T&C's etc.
Part of this process is that we have been advised to include information regarding what to do if guests contract the virus whilst at our holiday home and have to stay there beyond their booked period. This information must include what to charge them for this extended period.
Has anyone on this forum addressed this potential problem, thought up a 'formula' and arrived at a fair price for the guests to pay?
My own thoughts are that I would not like to exacerbate the guests situation, put further stress on someone who was ill and possibility could not afford to pay an extra large sum at short notice.
Because we are going to leave a week fallow before and after each weekly booking, my thinking is to calculate on a daily basis the energy they would use during this extended stay, extra cleaning costs at the end of their stay and the cost of paying for new bedding, duvets, pillows etc because of contamination issues.
Of course another issue is that we may have to cancel the next booking which would leave us out of pocket. Do we charge the Corvid 19 guest the full amount or just a fraction of it?
Ideas would be welcome.
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SPJ



Joined: 28 Dec 2015
Posts: 373
Location: Aquitaine

PostPosted: Mon Jun 22, 2020 1:56 pm    Post subject: Reply with quote

Hi Drax, you've touched on an issue that I'm not sure anyone here has a good answer for and you may want to seek advice elsewhere - eg your local GP, tourist board, insurers, etc
Your guests may want to go home - are they allowed to?
Is there testing and tracking in place for your area?
Is there a quarantine / isolation location for them in your area so they move out and you can sanitise the place for your next guests?
Have you had contact with them and will you have to go into quarantine?
Your sentiments are generous, but you may find that things are out of your hands as to what you can/can't do.
I think you will struggle to get a sick guest prepared to pay for the follow-on cancellation - hence you need to be talking to your insurer as to what the implications might be.
This is a can of worms and is one reason why some gite owners are not even attempting to open this year.
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Moonshine



Joined: 30 Jun 2016
Posts: 42
Location: South Devon, UK

PostPosted: Mon Jun 22, 2020 2:23 pm    Post subject: Reply with quote

Currently my plan is as follows:
1. Not to allow anyone to stay here from outside Britain, so that they can immediately drive home if one of them develops symptoms.
2. Not to allow anyone to stay here on their own, as anyone with symptoms probably shouldn't be driving.
3. To make guests aware before they book that if either of them develop symptoms while here they must immediately go home and I will refund them for the unused part of their booking.
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newtimber



Joined: 24 Nov 2012
Posts: 1756
Location: Brighton

PostPosted: Mon Jun 22, 2020 5:43 pm    Post subject: Reply with quote

Moonshine wrote:
Currently my plan is as follows:

2. Not to allow anyone to stay here on their own, as anyone with symptoms probably shouldn't be driving.


But there are quite a few households where only 1 person is allowed to drive - either because only 1 person has a driving licence or the other party is not insured to drive their partner's car. And what happens if they both fall ill?
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SPJ



Joined: 28 Dec 2015
Posts: 373
Location: Aquitaine

PostPosted: Mon Jun 22, 2020 7:15 pm    Post subject: Reply with quote

There is a further issue. And what about the people booked in for the weeks after you've had someone in your rental accommodation fall ill? MOH says we should let future guests know and give them the option to cancel. As I say, a minefield!
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Moonshine



Joined: 30 Jun 2016
Posts: 42
Location: South Devon, UK

PostPosted: Mon Jun 22, 2020 7:20 pm    Post subject: Reply with quote

Thanks for your comments, Newtimber. I had thought that they would be most unlikely to both fall ill at the same time, but in fact it's not so unlikely as they would be on holiday together and probably meeting the same people. And I had completely forgotten that not everybody drives! Maybe our esteemed government will produce some guidelines tomorrow (I think) about what we should do. If holidaymakers are required to stay where they are when they become ill I'm just going to cancel this year entirely, and in fact I'm coming round to the idea that I may just do this anyway.
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Drax



Joined: 21 Jul 2016
Posts: 128
Location: Yorkshire Dales

PostPosted: Tue Jun 23, 2020 9:11 am    Post subject: Reply with quote

Thanks SPJ , you have made some interesting and valid observations.
As you state no matter what we may charge a guest for an extended stay due to them contracting the virus, in all probability they would not pay and we would be the losers.
It is yet another 'headache' of holiday let businesses trying to address the issues caused by Corvid 19.
We do have some long standing bookings for August and September, these are guests who have stayed with us in previous years. Subject to Government instructions we want to honour these particular bookings. However after they have left we are sorely tempted to close the business down for the remainder of this year, it hardly worth the hassle.
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SPJ



Joined: 28 Dec 2015
Posts: 373
Location: Aquitaine

PostPosted: Tue Jun 23, 2020 10:50 am    Post subject: Reply with quote

Basically that's what we are doing Drax. We'll cope with the people who love coming here and otherwise we are not replacing earlier ones who (wisely) cancelled. But then we are fortunate - we are retired and at least have our pensions. It must be heartbreaking for anyone whose livelihood is in the tourism industry at the moment.
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