When a booking request is WAY to early

How to communicate with your potential renters - how to turn site visitors into enquiries, and enquiries into bookings.
User avatar
bananacake
Posts: 384
Joined: Tue Dec 01, 2009 9:55 am
Location: Adriatic Coast, Pescara, Italy
Contact:

When a booking request is WAY to early

Post by bananacake »

I received a booking request for June 2011.

Is this normal?? isnt it a bit too early to make a booking request so much in advance?
la vache!
Posts: 11065
Joined: Wed Feb 16, 2005 7:22 pm

Post by la vache! »

It is quite early, but I get booking requests occasionally like that, it isn't unusual to have bookings over a year in advance.
I have a permanent booking for the last week in May for one group of clients in my big house.
User avatar
Eileen2
Posts: 336
Joined: Wed Aug 30, 2006 12:02 pm
Location: Arillas, Corfu
Contact:

Post by Eileen2 »

Yes Bananacake this does happen. Quite often I find an advance booking such as yours is usually for a special event such as a retirement or wedding. I took our first booking for August 2011 last November, apparently it's for a special birthday treat.

Eileen.
User avatar
Bellywobble
Posts: 1262
Joined: Thu Jan 19, 2006 7:40 pm

Post by Bellywobble »

I've got one for next June too. He wanted to book this summer but had left it too late and said he would be in touch about next year. I replied suggesting he booked early and he took me at my word and booked! :D
User avatar
vrooje
Posts: 3202
Joined: Thu Dec 09, 2004 2:48 am
Location: Burgundy, France

Post by vrooje »

I agree with the others: it's not the norm, but it's not suspicious, either. I don't have any bookings for 2011 yet, but last season I took a booking for June 2012. Some guests like to plan ahead! :)
Brooke
User avatar
christinedavid
Posts: 277
Joined: Tue Nov 25, 2008 10:18 am
Location: Turkey
Contact:

Post by christinedavid »

Why should it be suspicious? I have already booked our skiing accommodation for February half term next year and we usually book our holidays at least a year in advance. Part of our summer holiday this year was booked 2 years ago! You have to book early to be sure of getting what you want, so take it as a compliment that they really want to stay in your property.
User avatar
Jimbo
Posts: 3582
Joined: Thu Oct 19, 2006 7:41 am
Location: Charente Maritime

Post by Jimbo »

We had an enquiry recently (from a previous guest) asking if it was possible to temporarily ringfence all three gites for a couple of weeks in summer 2011 to allow her time to contact family members around the world to confirm their availability. Would have been a bit iffy if we hadn't known her, but our returnees get special privileges. And yes, we've had occasional bookings for the following season.

Jim
Margaret
Posts: 3574
Joined: Mon Jul 16, 2007 9:46 am
Location: Bavaria and Mid Wales
Contact:

Post by Margaret »

We have had a booking for August 2011 since September 2008. They are paying by monthly installments November 2009 to November 2010.
dublin13
Posts: 119
Joined: Wed Aug 19, 2009 12:38 pm
Location: Calahonda & Los Monteros Costa Del Sol

Post by dublin13 »

i had an odd 1 yesterdy through owners direct. looking for jan 2011 but asked that we send on the information about the villa by post. i know people book ahead but wanting posted info seemed a bit odd
User avatar
Ju
Posts: 1949
Joined: Mon Sep 27, 2004 6:56 pm
Location: Vendee, France
Contact:

Post by Ju »

We've got a booking for August 2011. I treat them as a normal booking and get the normal deposit amount. I may email them in September just to make sure we are agreed on dates and that their contact details haven't changed.
Hells Bells
Posts: 13173
Joined: Sat Apr 30, 2005 8:42 am
Location: French Alps
Contact:

Post by Hells Bells »

February 2011, and Christmas and New Year booked already. It's never too soon, unless you are thinking about selling up, moving there yourself, etc etc.
Margaret
Posts: 3574
Joined: Mon Jul 16, 2007 9:46 am
Location: Bavaria and Mid Wales
Contact:

Post by Margaret »

With enquiries from Responsible Travel we are regularly asked to post a brochure. We email to explain that we don't have one and they need to look at the website.

The non-internet market is, in my opinion, seriously underrated. We have people phone up for information who are not on the internet. When we bought our last house with apartments, we sent a postcard to all the previous guests and many of those were not on the internet. Internet is still not a pre-requisite for booking a holiday.

Even more to the point, we have just taken our first ever booking from a letter enquiry. It asked for a brochure and we don't have one. I did put the letter to one side and, I am ashamed to say, forgot about it until the lady phoned to ask if I had received it. I promised to write back, and enclosed print outs of pages from our website. She phoned the next day to book 2 weeks in September, worth more than 1,000 Euros.

I am planning to have a brochure printed, when I can find the time and money!
Hells Bells
Posts: 13173
Joined: Sat Apr 30, 2005 8:42 am
Location: French Alps
Contact:

Post by Hells Bells »

Margaret, I did a simple leaflet to leave in some of the village shops which got me my first French booking for the following year, and a last minute (literally moved in the same day) weekend booking for a french holiday weekend.
Margaret
Posts: 3574
Joined: Mon Jul 16, 2007 9:46 am
Location: Bavaria and Mid Wales
Contact:

Post by Margaret »

We have a simple leaflet, 2 sides A5, German and English versions, which we put out for guests to take away with them. We also have a box on our front fence with the German version for the walkers who pass us on the way to the National Park a few yards away. But that is a completely different animal from a brochure.
User avatar
bananacake
Posts: 384
Joined: Tue Dec 01, 2009 9:55 am
Location: Adriatic Coast, Pescara, Italy
Contact:

Post by bananacake »

well living in the mid east and coming from both a middle east and italian background where both cultures leave things like booking a holiday to the last minute - this one came as a total surprise! :)

i think i should update my 2011 and 2012 calendars!

thanks all for your feedback
Post Reply