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PayPal refunds

 
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greenfrog



Joined: 21 May 2006
Posts: 888
Location: Paris, France

PostPosted: Sun Sep 18, 2016 10:41 am    Post subject: PayPal refunds Reply with quote

Hi all.
Is anyone else having problems with PayPal refunds? I haven't been able to refund a security deposit in almost three weeks.
Paypal say it's a technical issue and they're dealing with it but it seems incredibly lax for a payments company to take so long. Making me nervous about accepting security deposits that way.
Thanks!
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HoneypotCottages



Joined: 05 May 2011
Posts: 152
Location: Chipping Campden, Cotswolds

PostPosted: Thu Sep 22, 2016 11:00 am    Post subject: Reply with quote

no problem for us :0/
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Essar



Joined: 12 Jun 2011
Posts: 3244
Location: Bournemouth

PostPosted: Thu Sep 22, 2016 7:04 pm    Post subject: Reply with quote

On the new version of PayPal.

Go to Activity in the main menu and find the original payment by the guest.

In the Actions column use the drop down list box on the original payment row and select Refund.

The rest is self explanatory.
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greenfrog



Joined: 21 May 2006
Posts: 888
Location: Paris, France

PostPosted: Thu Sep 22, 2016 7:09 pm    Post subject: Reply with quote

Thanks. There was a technical glitch - PayPal admitted it. Perhaps it was just on the French site. Anyway, after a mere three weeks, they've fixed it. Smile
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