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HomeAway Standard Control Procedures

 
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Newtoit



Joined: 17 Nov 2008
Posts: 212
Location: Devon

PostPosted: Mon Sep 04, 2017 11:04 am    Post subject: HomeAway Standard Control Procedures Reply with quote

Just received this quite convincing request, seemingly from HomeAway. However, it was sent to my 'public' email address, not the one from which I administer my account. Also (easy to miss) please note the reply email address says homeway not homeAway. But the English and grammar are good so could easily convince someone who was caught off-guard.

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Dear Owner/Manager,

As part of our standard quality control procedures, your account and listing(s) have been selected for further review.
Due to security reasons, we cannot keep your listing(s) live if we don't receive the required information.
We need to receive the following documentation from you within 2 working days.

Please supply us with the following:

1. A copy of your valid photo ID (driverís license or passport).
2. A copy of your Credit/Debit Card front and back, used to pay for the listing(s). In the event that your credit card has expired, please provide a copy of the card that you will use for your upcoming renewal.

If you manage or represent the property on this listing, we will also need the following information:

3. A copy of the property ownerís valid photo ID (driverís license or passport).

Failure to send the required documents in time will lead to your listing(s) being removed from the site.

Please make sure that all information is clear and legible.
You may attach scanned copies of this information to a reply to this email (steve@support-homeway.com).
Please include your listing(s) number.

We look forward to hearing back from you soon. If you need further assistance, please do not hesitate to reply to this email.

Best Regards,
Steve Tucker

Trust & Security Specialist
© Copyright 1997 - HomeAway.com, Inc. All Rights reserved.[/quote]
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Peyre Blanque



Joined: 07 Aug 2011
Posts: 117
Location: Winslow, Bucks UK & Near Carcassonne

PostPosted: Mon Sep 04, 2017 11:48 am    Post subject: Reply with quote

I had one too - exactly the same . Sent to spoof@homeaway.com
Ross
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Zingara



Joined: 09 Apr 2013
Posts: 584
Location: Antibes, PACA

PostPosted: Mon Sep 04, 2017 1:35 pm    Post subject: Reply with quote

Me too...
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