Lay My Hat home page Lay My Hat Forum
The forum for holiday rental owners


 
  FAQFAQ    SearchSearch    MemberlistMemberlist   UsergroupsUsergroups    RegisterRegister  
  ProfileProfile    Log in to check your private messagesLog in to check your private messages    Log inLog in 

Strange happenings with HA booking.....
Goto page 1, 2  Next
 
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Rental listing sites
View previous topic :: View next topic  
Author Message
KathyG



Joined: 28 Jan 2006
Posts: 3192
Location: Le Faou, Brittany

PostPosted: Sat Oct 28, 2017 7:47 pm    Post subject: Strange happenings with HA booking..... Reply with quote

Well that's strange! Had an enquiry via HA earlier 😮, although this time instead of 'enquiry' it said 'reservation request'. She was asking what the amount would be in euros. So I responded, it was in French so not my best response. She came back to say it's fine to write in English, she's accepted my change of date, AND she's paid the deposit! Now, I haven't even given my French bank details to HA....... so what has she paid and to which bank. No response to my email to her - now that she's apparently paid something, I have her personal email address. Any ideas anyone? This is my first 'enquiry' since I renewed in July and HAD to accept online bookings (but not online payments). Just a bit confused...... Confused
_________________
Kathy
Waterfront location in Le Faou
"My goal in life is to become as wonderful as my dog thinks I am."
Back to top
View user's profile Send private message Visit poster's website
mmg



Joined: 04 May 2016
Posts: 59
Location: Co Donegal, Ireland

PostPosted: Sat Oct 28, 2017 11:47 pm    Post subject: Reply with quote

Kathy, I suspect she has paid the service fee by credit card to HomeAway but she may be under the impression it's the deposit.
Back to top
View user's profile Send private message Visit poster's website
KathyG



Joined: 28 Jan 2006
Posts: 3192
Location: Le Faou, Brittany

PostPosted: Sun Oct 29, 2017 3:47 am    Post subject: Reply with quote

Oh God..... Confused I think you're probably right, just checked my payment details that HA have and it just says 'contact the owner'. I've now sent details of our French bank a/c privately and a Payment Request via the HA dashboard. Poor woman is going to be so confused, meanwhile those dates are now blocked off. Evil or Very Mad
_________________
Kathy
Waterfront location in Le Faou
"My goal in life is to become as wonderful as my dog thinks I am."
Back to top
View user's profile Send private message Visit poster's website
vacancesthezan



Joined: 31 Jul 2010
Posts: 229
Location: France

PostPosted: Sun Oct 29, 2017 8:39 am    Post subject: Reply with quote

KathyG wrote:
Oh God..... Confused I think you're probably right, just checked my payment details that HA have and it just says 'contact the owner'. I've now sent details of our French bank a/c privately and a Payment Request via the HA dashboard. Poor woman is going to be so confused, meanwhile those dates are now blocked off. Evil or Very Mad


We have been doing this for some time. We have had to change our responses to enquiries (or booking requests) to make it doubly clear what they need to pay to whom and when! We have spent many happy hours on the system with Abritel and Homeaway when things go wrong and the renters dont understand.

Since this system came in they have improved the presentation of information to the renter to make it clearer(?) what they have already paid and when they need to pay the rest (and to whom).

Somewhere within the system you can see what has been sent to the renter so you can double check. We have asked Abritel to contact (by phone) French renters to explain on more than one occasion.

You should get there in the end! Patience!

VT
Back to top
View user's profile Send private message Visit poster's website
KathyG



Joined: 28 Jan 2006
Posts: 3192
Location: Le Faou, Brittany

PostPosted: Sun Oct 29, 2017 9:04 am    Post subject: Reply with quote

Thanks VT - she says she's sent the first payment so can I assume that's my deposit plus the service fee? If so, can I presume that HA will send the deposit on to me? Poor woman only asked what the tariff would be in euros and then all of a sudden she's apparently booked and paid. She's not responding to my emails either. Will go and check out the HA site, see if I can find out what she's been sent.....
_________________
Kathy
Waterfront location in Le Faou
"My goal in life is to become as wonderful as my dog thinks I am."
Back to top
View user's profile Send private message Visit poster's website
Quiterio



Joined: 30 Dec 2015
Posts: 62
Location: Cadiz Province, Spain

PostPosted: Sun Oct 29, 2017 9:58 am    Post subject: Reply with quote

KathyG wrote:
She's not responding to my emails either.


This is my biggest problem with instant booking. People think that once they've paid, there's nothing more to do.

"Hello? Are you there? Who are you? Where are you coming from? What time are you arriving? Speak to me ....!"
Back to top
View user's profile Send private message Visit poster's website
KathyG



Joined: 28 Jan 2006
Posts: 3192
Location: Le Faou, Brittany

PostPosted: Sun Oct 29, 2017 10:53 am    Post subject: Reply with quote

KathyG wrote:
Will go and check out the HA site, see if I can find out what she's been sent.....

Can't find anything, apart from the copy emails they send me telling me I sent them Rolling Eyes Anyway, she's now cancelled, not really surprised! Evil or Very Mad
_________________
Kathy
Waterfront location in Le Faou
"My goal in life is to become as wonderful as my dog thinks I am."
Back to top
View user's profile Send private message Visit poster's website
vacancesthezan



Joined: 31 Jul 2010
Posts: 229
Location: France

PostPosted: Sun Oct 29, 2017 12:56 pm    Post subject: Reply with quote

KathyG wrote:
KathyG wrote:
Will go and check out the HA site, see if I can find out what she's been sent.....

Can't find anything, apart from the copy emails they send me telling me I sent them Rolling Eyes Anyway, she's now cancelled, not really surprised! Evil or Very Mad


Yes she thought that she had paid because of the wording on the email that AB sent out. I know you can find the same wording as the renter sees somewhere in the system as HA showed me last time i had a problem (over the phone). I am sorry but I cannot remember exactly where.

I have changed the wording of my replies to make it clear how the 3 payments are made ie first by card to HA for the service fee and second and third to us for the rental for bank transfer . I know it is too late for this one but worth considering for next time!

HA are making it more and more difficult to remain "independent" but we cant (and wont) move to their OLP system. We even have words on our English and French sites explaining the payment method before the renters even book. Then it is not a surprise. If the renters moan about it we blame HA completely for their method!

VT
Back to top
View user's profile Send private message Visit poster's website
FelicityA



Joined: 05 Nov 2010
Posts: 2760
Location: Cotswolds

PostPosted: Sun Oct 29, 2017 12:59 pm    Post subject: Reply with quote

She probably didn't pick up that there was a service fee at all and when she paid it, it is quite likely she thought you were charging it. I hope she can find you another way and book without the fee. I think it dreadful that so many people are duped and don't realise what they are being charged.
Back to top
View user's profile Send private message Visit poster's website
mmg



Joined: 04 May 2016
Posts: 59
Location: Co Donegal, Ireland

PostPosted: Sun Oct 29, 2017 1:51 pm    Post subject: Reply with quote

Will she get the service fee refunded now she has cancelled? You mentioned messaging her privately, do you have her contact details? If so, it might be worth contacting her again and explaining that she can now book directly with you.
Back to top
View user's profile Send private message Visit poster's website
KathyG



Joined: 28 Jan 2006
Posts: 3192
Location: Le Faou, Brittany

PostPosted: Sun Oct 29, 2017 3:35 pm    Post subject: Reply with quote

mmg wrote:
If so, it might be worth contacting her again and explaining that she can now book directly with you.

Yes I've done that mmg already Wink , she says she cancelled because her father didn't want to travel as far as Brittany, wants Normandy. Apparently.

Felicity - it does look as though she knew there was a service fee; she said HA quoted her a figure which included my deposit and the service fee. Of course I didn't know that so I'd sent her a payment request for the deposit, which she then said she'd pay today. Then she cancelled. Everyone's kept in the dark. Evil or Very Mad
_________________
Kathy
Waterfront location in Le Faou
"My goal in life is to become as wonderful as my dog thinks I am."
Back to top
View user's profile Send private message Visit poster's website
Mouse



Joined: 20 Jun 2006
Posts: 7104
Location: Balearics

PostPosted: Tue Oct 31, 2017 2:45 pm    Post subject: Reply with quote

I know this isn't a comment on that situation (what a pain that was Kathy) but more as an aside;

These a thread running started by deliliah (I think) that says all OD owners have to accept OB and OP. So is that just them? And HA you can still have payments made to you by gusers?

I'm getting very confused. I'm on OD as a subscriber but also my property is on HA.

Mousie
x
Back to top
View user's profile Send private message Visit poster's website
AndrewH



Joined: 12 Sep 2013
Posts: 1208
Location: Kefalonia, Greece

PostPosted: Wed Nov 01, 2017 2:51 am    Post subject: Reply with quote

Mouse wrote:
These a thread running started by deliliah (I think) that says all OD owners have to accept OB and OP. So is that just them? And HA you can still have payments made to you by guests?
I'm getting very confused. I'm on OD as a subscriber but also my property is on HA.
Mousie
x

As an OD subscriber (with OB and OP enabled), I know that my property appears not only on OD but also on HA(UK) and on HA's French site and German site and probably all of their other sites as well. I think that will be the case with you as well, Mousie.

My understanding, and I am ready to be corrected if I am wrong, is that online booking plus online payments are now compulsory across the board with all the HA sites, or will be at next renewal. This means (or will mean) that payments from guests by bank transfer direct to the owner's bank is no longer an acceptable payment method.

For me, this situation has become just academic, because people no longer book my villa through the HA/OD platforms, although they probably discover it there but make their booking by other means, in which HA/OD plays no part.
_________________
www.athenagreece.com/
Back to top
View user's profile Send private message Visit poster's website
Mouse



Joined: 20 Jun 2006
Posts: 7104
Location: Balearics

PostPosted: Wed Nov 01, 2017 12:16 pm    Post subject: Reply with quote

Thanks Andrew! I had started to wonder if they were running 2 systems depending on who people had subscribed to.

Yes I too am hoping that I will continue to get OD people redirected to my website. I know they will remove the website reference but my house name will still be prominant.

Having said that I have had only 2 enquiries this year from them...and page hits are abysmal.

Mousie
x
Back to top
View user's profile Send private message Visit poster's website
FelicityA



Joined: 05 Nov 2010
Posts: 2760
Location: Cotswolds

PostPosted: Tue Nov 07, 2017 6:01 pm    Post subject: Reply with quote

Can you still see page hits, Mouse? I seem to be cut off from that now on VRBO (it used to say page analytics) and every time they suggest I 'explore' the new set up, I daren't, in case it lands me in a devious trap with service fee attached.
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Rental listing sites
All times are GMT
Goto page 1, 2  Next
Page 1 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group