Lay My Hat

Sorry if there was already similar problem with Homeaway but every day i get some surprise from them so I want to share with you

I am on subscription payment with online booking activated. i dont have activated online payments.

So yesterday i received reservation request for two weeks in july.
i confirmed and send the guests info about payment. if i understand well in the moment i accepted the booking service fee is charged on credit card of the guest.
Today i got email from guest that they dont want to pay me and they want to cancel reservation. i get into chat with HA support. And now there goes interesting part. So now it is my problem to "force" the guest to make cancellation of reservation. I asked HA service why is this my problem now??
So basically guests reserved and without reason just cancelled and now i have a problem because i can not cancel this reservation in calendar without guest approval. They told me that i can make cancellation in system but that means it is all my fault and i am sure there are some consequences if i do that:) What a crazy situation.

On the end of 20 minutes conversation all seems that my only problem was because i did not activate online payments becouse than they will charge the guest immediately:)

thanks once again HA for great system you have made!

They want full control over the booking when it all goes well, but none whatsoever when it all goes belly up.

ManxRed1 wrote:They want full control over the booking when it all goes well, but none whatsoever when it all goes belly up.

+1. That's about the long and the short of it.