Reviews submitted on TA sites not copied to HolidayLettings?
- cleanforum
- Posts: 392
- Joined: Wed Jun 04, 2008 9:55 am
Reviews submitted on TA sites not copied to HolidayLettings?
Well, Just that. When I receive a review from Tripadvisor or Flipkey, these reviews are not replicated on the HL site as I understand they should be. Has anyone here noticed that too?..
Not exactly the same problem, but about a month ago, I received an enquiry from an ancient listing I had on HouseTrip. Since HouseTrip were acquired by TA and we were told it would all be folded in I thought nothing of it, but when I tried to reply to the enquiry, which of course you can only do through the site, it told me that my account was unavailable.
This was a Sunday, it was for a very valuable 2 weeks in Sept and sounded very promising as the guest knew the area.
But it took TA support 3 goes and four days to get back to me properly and another day to fix it by which time, guess what, guest had booked elsewhere, and I am nearly a grand out of pocket as the property stands empty.
In my experience, HA suffer much more from ATI (acquisition technical issues), but it seems that TA are not immune.
This was a Sunday, it was for a very valuable 2 weeks in Sept and sounded very promising as the guest knew the area.
But it took TA support 3 goes and four days to get back to me properly and another day to fix it by which time, guess what, guest had booked elsewhere, and I am nearly a grand out of pocket as the property stands empty.
In my experience, HA suffer much more from ATI (acquisition technical issues), but it seems that TA are not immune.
** Richard
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
- cleanforum
- Posts: 392
- Joined: Wed Jun 04, 2008 9:55 am