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Are guests becoming more brazen?

 
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Managing your guests
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apexblue



Joined: 10 Sep 2008
Posts: 2199
Location: UK

PostPosted: Sat Feb 02, 2019 3:36 pm    Post subject: Are guests becoming more brazen? Reply with quote

Fed up of being asked for early arrival. Offered 1pm and guest asked for earlier.

Also left damning review when they cancelled the day before. ABB refuse to take review down even though terms clearly state no refund.
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Stewart



Joined: 11 Jun 2011
Posts: 115
Location: Fife, Scotland

PostPosted: Mon Feb 04, 2019 5:23 pm    Post subject: Guests trying it on Reply with quote

Yes, I'm finding that customers are increasingly asking for early arrivals and late deps. I'll do it if I can but no more than a couple of hours or so each way. I recently had a day added to a booking when the two hours wasn't enough. That indicates to me that punters are looking for ways to extract more for the same or less. ABB and other OTA's will not be on the host's side on this.
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