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Booking agent responsibility?

 
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Kilm



Joined: 24 Jul 2017
Posts: 33

PostPosted: Wed Feb 20, 2019 9:26 pm    Post subject: Booking agent responsibility? Reply with quote

Long story short, the local booking agent we use has changed their contract T&C's to wash their hands of anything in terms of disputes, etc. They push it right back on to the owner if the guest isn't happy with anything

That's fine to an extent, I have a property management team who deal with all this stuff.

My question is this:

Dog allergies.

My let is pet friendly. It's advertised as pet friendly in three separate places on it's listing, very clearly - yet the agent has nothing stipulating it may not be suitable for people with dog allergies and I when I suggested this, they kyboshed it as overkill.

So if a guest complains about the odd stray dog hair and having allergens would you say that is the fault of:

A: The booking agent
B: Me as the owner

Thoughts?
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greenbarn



Joined: 30 May 2009
Posts: 6084
Location: The Westmorland Dales, Cumbria

PostPosted: Thu Feb 21, 2019 8:57 am    Post subject: Reply with quote

Id suggest that if a guest has special needs its up to them to make those needs known and establish the suitability of any property for themselves.
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Nemo



Joined: 14 Aug 2008
Posts: 7060
Location: Norfolk

PostPosted: Thu Feb 21, 2019 12:07 pm    Post subject: Reply with quote

All my lets are dog friendly and obviously so. I don't state that they may not be suitable for people with allergies as I'd expect some common sense to kick in along the way on the part of the guest. You're not disguising it from being pet friendly, so the odd pet hair is almost unavoidable, hard as we might try to remove every last bit between guests.
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CSE



Joined: 06 Nov 2006
Posts: 4134
Location: Galicia

PostPosted: Thu Feb 21, 2019 4:42 pm    Post subject: Reply with quote

Quote:
I'd expect some common sense to kick in

Really? when you read the issues some owners have with guests I do not think this something to rely on.
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Ecosse



Joined: 29 May 2014
Posts: 802
Location: Saint Gervais les Bains, France

PostPosted: Thu Feb 21, 2019 9:00 pm    Post subject: Reply with quote

You'll be fine - if you clearly advertise as pet friendly, an allergy sufferer wouldn't have a leg to stand on if they tried to sue.
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