Booking agent responsibility?
Posted: Wed Feb 20, 2019 9:26 pm
Long story short, the local booking agent we use has changed their contract T&C's to wash their hands of anything in terms of disputes, etc. They push it right back on to the owner if the guest isn't happy with anything
That's fine to an extent, I have a property management team who deal with all this stuff.
My question is this:
Dog allergies.
My let is pet friendly. It's advertised as pet friendly in three separate places on it's listing, very clearly - yet the agent has nothing stipulating it may not be suitable for people with dog allergies and I when I suggested this, they kyboshed it as overkill.
So if a guest complains about the odd stray dog hair and having allergens would you say that is the fault of:
A: The booking agent
B: Me as the owner
Thoughts?
That's fine to an extent, I have a property management team who deal with all this stuff.
My question is this:
Dog allergies.
My let is pet friendly. It's advertised as pet friendly in three separate places on it's listing, very clearly - yet the agent has nothing stipulating it may not be suitable for people with dog allergies and I when I suggested this, they kyboshed it as overkill.
So if a guest complains about the odd stray dog hair and having allergens would you say that is the fault of:
A: The booking agent
B: Me as the owner
Thoughts?