Hi,
I'd be very interested in others' experience. We have a guest due this weekend who obviously shouldn't come due to the travel/holiday ban. Sykes only offer re-booking. No refund if you can't rebook. How are you handling this?
Sykes 'no refund' policy
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- Posts: 30
- Joined: Mon Sep 04, 2017 12:27 pm
- Location: Selsey, West Sussex
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- Posts: 59
- Joined: Sun Aug 13, 2017 6:50 pm
- Location: Norfolk
We are with Sykes. We were contacted today by people who were staying in our cottage this week and because of the announcements decided to go home and wondered if they could be refunded for the part of the week they didn’t use. Thought about it saw what we had received for the booking, took the cleaning cost off and then told them we would refund 50% of what is left. Seemed the fairest thing in the circumstance and I realised Sykes would be unlikely to do anything
They are not. As of Friday 27th March 2020 they are offering their customers two alternatives :apexblue wrote:Sykes now refunding in full.
1) "Amend the dates of their stay at a property to an alternative date, with no administration fee to pay" or
2) "Request a credit to their customer account. The customer will then be able to use this to book a holiday at any property within the next 24 months. The full holiday amount will be credited to the customer's account including any commission and fees taken by us."