Bad feeling
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- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
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Bad feeling
I received a booking via my automatic calendar while I was on holiday before Easter. The deposit was paid, and I emailed them later thanking them for the booking.Received no reply, no read receipt, nothing. I recently emailed the invoice for the balance, and although it isn't due to be paid for another couple of weeks, I'm starting to get jumpy, as I still haven't had any indication that the email has been received or read. I telephoned on Sunday, but there was no reply and no answerphone.
Most people seem to switch off the automatic sending of 'read receipts'...
They could have been out for the day on Sunday - try phoning again this evening, and if no luck, presumably you have an address where you can send another invoice by Recorded Delivery or Registered Post so you can track delivery/receipt...
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They could have been out for the day on Sunday - try phoning again this evening, and if no luck, presumably you have an address where you can send another invoice by Recorded Delivery or Registered Post so you can track delivery/receipt...
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gpck
Helen,
I had a similar experience recently. And yes, it can be nerve-wracking! It turned out they used an e-mail address for the paypal payment that they rarely look at so they didn't immediately see my follow-up emails. But they paid the balance in good time and were lovely people.
If you have a phone number, you can check the phone book to see if the name and number match - I did that! It helped put my mind at rest that at least they were genuine. Then you could try calling around dinner time on a week night, when they're more likely to be in.
Fingers crossed - but I'm sure it will all be fine!
I had a similar experience recently. And yes, it can be nerve-wracking! It turned out they used an e-mail address for the paypal payment that they rarely look at so they didn't immediately see my follow-up emails. But they paid the balance in good time and were lovely people.
If you have a phone number, you can check the phone book to see if the name and number match - I did that! It helped put my mind at rest that at least they were genuine. Then you could try calling around dinner time on a week night, when they're more likely to be in.
Fingers crossed - but I'm sure it will all be fine!
Lounging on the lily pad...
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- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
- Contact:
-
- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
- Contact:
Over the weekend I have received the payment of the balance into my Paypal account, but not the payment for the damage deposit (due to recent problems with partial refunds, I asked for it to be paid separately). I will phone her next weekend if the damage deposit has not been paid (it's due then). I need a mobile no for her in case our apartment manager needs to contact her.