I have just been asked for the information again for the remaining bookings. No mention of their having lost the emails, it's simply down to laziness on their part I expect. And their new baby.... they see me as sitting here with time on my hands, just counting the money as it rolls in..
I am really cross; it will be very time consuming to trawl through individual emails now, and I am wondering what other absentee owners do with regard to guest information. It does, as Fibi has said, have a habit of changing over time!
We've just had an email this morning from a group of Aussies. First they were just 2 couples, then three, now someone's sister is tagging along. I had given them a discount initally of 5%.It's not just the numbers which are prone to change over time either - it's details like mobile phone, where the cot's to be put, and decisions as to who wants the twin beds and who prefers doubles eg. So, owners' responsibilty to store this info and pass it on in one lump just prior to the group's arrival, or caretakers' ? If you are not on site, how do you relay it?
