We very rarely have any 'phone contact with potential punters, except for last minute bookings, but today, amazingly, I tried calling past punters who'd sent us Christmas cards.
Bingo with the first two couples I tried - nice chat about the weather, new stuff we've got in the chalet - and double bookings confirmed for the summer. Special offer? Yup - same rates as last year.
Neither use email at all, so that's something for you guys to think about. Maybe Force Travel & L could run some seminars for us?
MG
Cold calling your punters - give it a whirl?
- Mountain Goat
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- Location: Leysin, Alpes Vaudoises, Switzerland
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- Mountain Goat
- Posts: 6070
- Joined: Wed Apr 19, 2006 1:31 pm
- Location: Leysin, Alpes Vaudoises, Switzerland
- Contact:
Me too, Chianti. I don't think I'll make it a regular thing, but it's got to be worth a go with the right guests.
Maybe we've got to have an angle - same as discussed elsewhere here - new website, new bicycles, car rental deal in the village, new restaurants, follow up specific things they mentioned in the Visitors' Book, thank them for the Christmas card etc.
MG
Maybe we've got to have an angle - same as discussed elsewhere here - new website, new bicycles, car rental deal in the village, new restaurants, follow up specific things they mentioned in the Visitors' Book, thank them for the Christmas card etc.
MG
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- Posts: 623
- Joined: Sun Sep 19, 2004 10:58 am
- Location: Glenridding, Ullswater Valley, Lake District, UK
- Contact:
Good idea, MG .... a good way to try and "close that deal". Particularly if they've taken the trouble to contact you and a phone call will seem much more personal.
Christine
holiday cottages in Glenridding, Ullswater
http://www.stybarrowcottage.co.uk
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holiday cottages in Glenridding, Ullswater
http://www.stybarrowcottage.co.uk
http://www.grisedalelodge.co.uk
http://www.grisedalecottage.co.uk
Excellent - well done!
Can you come and do my cold calls for me too please?
Can you come and do my cold calls for me too please?
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